Somerset Heping Shenyang Service Apartment

We had a wonderful stay recently. The reception staff was very helpful and even took the trouble to use her phone to check the direction to Xita from the hotel. She even led us for part of the way to ensure that we got the direction right. We booked a 2 bedroom but was given only 2 breakfast and the staff was kind to add on free breakfast for all 4 of us. We really appreciated the kind gesture. Staff at the breakfast place was also friendly and helpful. The apartment had a washing machine which was the main reason why we booked it and it really came in handy. Washing powder was also provided. However, the dryer function could be improved as it took a long time for the clothes to dry since the machine is a 2 in 1.

Amenities well maintained, location is favourable, and the receptions are very friendly and helpful. The room is spacious and clean. I will definitely stay here again!

The location is good, it is near to TaiYuan Walking Street, literally just next to it. Close to the train station as well, though we didn't use the train at all. Many shopping and local eateries nearby. The hotel itself is quite old, but everything is workable! Room cleanliness is not top notch, but very much clean and prompt response from the team whenever request is made. They also helped us to receive and store our parcels from TaoBao, this is a very good service that we like. The washing and drying machine is working great as well, we wash and dry our clothes almost each day! Hot water is also always available. The gym is good, breakfast we didn't take much as we prefer the other restaurant food around the area. Overall, we really like this hotel. It's one of the best hotel that we stayed especially on this pricing.

Great experience! Was able to cook a nice meal in the kitchen, enjoy with friends, and had the robot deliver a few things we forgot. We were easily able to get two more chairs for the dinner table. Lillian was even able to assist us in English when my Chinese was lacking. Definitely a nice place to have a small gathering of friends

We had so much fun! We will still stay here next time!! Lovely environment, great breakfast

The location of this place is very good because it is v near to Shenyang Station and also near to Taiyuan Street. The breakfast buffet here is 100/100. The menu changed everyday which surprised me!! Cleanliness of the hotel can be improved. The facilities are rather old and there is a moldy smell in the room. We stayed at level 26 and booked a family room with two bathrooms which is great for us. However, the water from the common shower room can be hot and cold while you are showering giving us a shock every time we shower. It could be v cold, and it could be v hot after a while without adjustment. We are unsure what the issue was. We were only staying for 3 nights hence it didn't bother us to inform the front desk. The door was spoilt, unable to close the shower room door as well. Please look into it if possible. One thing to surface, we felt differential treatment from the front desk. We were in a lift with a Caucasian family, and we exited the lift together. The Caucasian family exited the place with the staff greeted VERY happily in english "GOOOOOOOD MORNING" so loudly that we were able to hear it. When the same staff saw us, he literally went from :D to -.- IMMEDIATELY and never greeted us. We would appreciate if the service level were the same to everyone.Service standard should be the same to everyone. We may be able to speak Mandarin and look Chinese but doesn't mean we are local.