Holiday Inn Express Shenzhen Futian Center, an IHG hotel

A bit hard to find . Breakfast was very good. Value for money. New hotel so bathroom set up was very good. Separate toilet and shower. Check in area mostly can’t speak English well but if asked they tried to help with translation app so it’s good .

Clean and good service Breakfast spread is good with a nice view of golf course

Amazing services and great view from the hotel room. Perfect

Hotel breakfast was pretty good and the hotel is also very new and clean. Strongly recommended. Would definitely visit again!

The hotel itself is pretty nice — clean, fresh, and has all the basics you need. I liked that everything felt well kept. From my room the view of the golf course was great too. That said, there were a couple of small things missing like no bathrobe in the room and no built-in closet, which was a bit inconvenient. Now, about the service... honestly, it was kind of disappointing. First, I hurt myself while exercising outside and when I got back late at night, I asked the front desk if I could get some ice. The receptionist just said, “We don’t have ice.” When I asked if maybe the kitchen had some, they said the kitchen was already closed. Felt a bit cold and unhelpful. I expect the reception to give some recommendations where to get ice even if they don't have it inside the hotel. Then during breakfast, I saw other guests with to-go coffee cups and asked for one. The staff said only IHG members could get them. I told them I’m an IHG member, but they said they checked my room and I wasn’t on the list. I had forgotten to mention my membership at check-in, but when I showed them my membership on the app, the staff seemed impatient and just walked away. It was a bit frustrating since the membership is free (and I was just asking for a paper cup) and it’s not a big deal. Also, the manager was walking around the restaurant while we were having breakfast. We were just a few guests there, and when we passed by, she gave us a pretty hard stare — no smile or even a nod. That was kind of off-putting. Lastly, housekeeping came into our room around 8 a.m. while we were still sleeping, which was really annoying. Overall, the hotel is nice and clean, but the service really needs some work. A bit more friendliness and helpfulness would make a big difference.

The hotel is new and it is very convenience. Not in the crowded area and we have golf view. Breakfast is very good taste and variety.