Seaview Gleetour Hotel Shenzhen

Seaview Gleetour Hotel Shenzhen recensioner

Seaview Gleetour Hotel Shenzhen

Seaview Gleetour Hotel Shenzhen Guangqiao Street No.3, Overseas Chinese Town, Nanshan Shenzhen Guangdong China, Nanshan District, Shenzhen, Guangdong, ChinaVisa hotellinformation
Seaview Gleetour Hotel Shenzhen
Seaview Gleetour Hotel ShenzhenSeaview Gleetour Hotel ShenzhenSeaview Gleetour Hotel Shenzhen
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Gästrecensioner

9.2/10
Enastående
904 recension
Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.0
Service9.2
Renlighet9.4
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Alla recensioner(904)
Positiva recensioner(886)
Recensioner med foton/video(337)
Lätt att ta sig runt(209)
Nära tunnelbana(127)
Utsökt frukost(116)
Vänlig personal i receptionen(110)
Väl inredda(43)
Utmärkt för affärsresor(42)
Fin havsutsikt(20)
Utmärkt restaurang(8)
Negativa recensioner(18)
Joe Koh travel
Deluxe-dubbelrum
Bodde på sep. 2024
Par
8 recension
6.5/10
Publicerades 1 nov. 2024
Check in and there is a used tissue beneath the bed. Requested for iron and board and it took 2 hours to get to our room. Noise insulation is quite bad during sleep. The hotel only advantage is opposite mrt.
Översätt
Svar från boendet: Dear guest, I'm really sorry for causing you such trouble and unhappiness. Regarding the issue you mentioned, I completely understand how you feel. The paper towels found under the bed really shouldn't have happened, and we will now step up all cleaning inspection processes to ensure that such situations don't happen again. The delay in response time for irons and planks, we apologize for the inconvenience caused by the length of waiting. In the future, we will optimize the preparation of essential supplies to ensure that we can respond quickly to your needs. Although the hotel has the advantage of being adjacent to the MRT, we know that the real value lies in providing comfortable and caring service to every guest. We have communicated your feedback to the relevant departments and will take this as an opportunity to improve the existing service quality. Thank you again for your valuable feedback, your satisfaction is our ultimate pursuit. We look forward to the opportunity to make up for this deficiency and provide you with a better stay experience. You are welcome to visit again and give us the opportunity to show you the improved results. Sincerely,
ELKM
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Familj
4 recension
7.0/10
Publicerades 16 mars 2025
Room is basic.
Översätt
Svar från boendet: 謝謝親的光顧呦,我們會繼續努力,以滿血的狀態等待親的下次到來噠(*╹▽╹*)。
Gästanvändare
Havsutsikt;King Size Säng
Bodde på mars 2025
Par
3 recension
6.0/10
Publicerades 23 apr. 2025
Clean room but terrible service. I called the receptionist to see if they have laundry service available but she said no, I need to look myself. I then asked if she could point me to a dry cleaner and she says no, I need to look myself. Later I found that the hotel does indeed have dry clean service and it was available in the room. The receptionist did not like foreigners. The vending machines are also not functional, but you can walk to a convenience store. The air conditioner is very strong. It is also right above a train station, so that is convenient, but not too much to do at night within walking distance.
Översätt
Svar från boendet: ‌Dear Guest,‌Thank you for choosing our hotel and for sharing your valuable feedback about your stay. We sincerely apologize for failing to meet your expectations.Regarding the service issues you raised, we deeply regret the inconvenience caused. Our hotel does provide dry cleaning services (this information should have been included in the in-room directory), and the front desk's failure to accurately communicate this reflects a lapse in our training protocols. We are immediately implementing enhanced staff communication training to ensure all guests receive clear and consistent guidance.We wholeheartedly apologize for the discomfort you experienced. Please know that we do not tolerate discrimination in any form and are committed to treating every guest with equal respect and cultural sensitivity.
Gästanvändare
Deluxe-dubbelrum
Bodde på feb. 2025
Par
8 recension
6.5/10
Publicerades 23 mars 2025
Decor was nice, it was clean, good location next to the MTR. ventilation was only in Chinese, hard to use, and very poor. the shower and toilet is in separate cubicles, with no privacy for changing. I left an item in the room and only realized hours after checking out that day. the cleaner lady picked it up, but the hotel did not call to inform me. They just left the item there - it was lucky that I did not already leave Shenzhen or else it would've been hard to get it back. the service was average.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your experience. We are deeply pleased with your appreciation, "decor, cleanliness, location and metro convenience" are recognized. At the same time, we sincerely accept your objective suggestions, especially the shortcomings in ventilation, shower setup and internal communication, especially the standard response process for lost services and items. Please accept our sincerest apologies for making your stay less than perfect. We have taken steps to improve immediately: 1. * * Strengthen language adaptation * *: Ventilation systems and equipment instructions in non-Chinese languages are being added and optimized to ensure easy use for all guests. 2. * * Enhanced management of lost items * *: The internal communication mechanism has been strengthened. Once a guest is found to have lost items, we will contact the guest immediately and no longer rely on left items waiting to be retrieved. 3. * * Improve service quality * *: Continuously train employees to ensure that the service level is higher than your expectations, and strive to be one step ahead in every step of service. Thank you for your feedback, and we promise to make the next guest who stays with us have a better and more considerate experience through practical actions. If there is an opportunity to serve you again, your satisfaction is invaluable to us.
Anonym användare
Deluxe-dubbelrum
Bodde på feb. 2025
Par
45 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Good location, clean, nice service and good breakfast. Bed comforting. Really close to the subway. Nice environment. Good recommendation.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Gästanvändare
Deluxe-dubbelrum
Bodde på feb. 2025
Affärsresenärer
2 recension
9.5/10
Otroligt
Publicerades 7 mars 2025
Very Good location, OCT Metro Station is just in front of the hotel.
Översätt
Svar från boendet: 謝謝親的光顧呦,我們會繼續努力,以滿血的狀態等待親的下次到來噠(*╹▽╹*)。
Busiless trip
Deluxe-dubbelrum
Bodde på sep. 2024
Affärsresenärer
27 recension
7.5/10
Publicerades 25 okt. 2024
The window is too small. Plus, there is no refrigerator, which affects a lot in daily life.
Översätt
Svar från boendet: Dear guest, thank you for your feedback. We deeply regret that we have not been able to fully meet your needs. We apologize for this. The problem of small windows and lack of refrigerator has been documented and will be improved as soon as possible to enhance your stay experience. We apologize for the inconvenience caused. Please contact the front desk to request a complimentary room upgrade or refrigerator rental. Once again, I apologize for my previous lack of thoughtfulness, and look forward to the opportunity to make up for this regret and provide you with higher quality accommodation services.
Hsienchun
Havsutsikt;King Size Säng
Bodde på aug. 2024
Familj
25 recension
10.0/10
Enastående
Publicerades 23 sep. 2024
Excellent value for money. Newly renovated. Subway station in front of the hotel. Room is bit small, so better for singles than families.
Översätt
Svar från boendet: Dear Guest, Thank you for your review, we are deeply honored to hear your positive review of the hotel. For feedback on room size, we fully understand that this may not be very suitable for family travelers. To enhance the customer experience, we have started to build an additional family room, aiming to provide a more spacious and comfortable living environment. In addition, we are consulting guests for specific suggestions on facilities, services, etc. for further improvement. Finally, welcome to visit again and look forward to providing you with more satisfactory service. Thank you again for your valuable feedback!
Jiazhen
Deluxe-dubbelrum
Bodde på feb. 2025
Familj
4 recension
9.0/10
Utmärkt
Publicerades 16 mars 2025
Good location; room is clean
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Ronny Yeung
Deluxe-dubbelrum
Bodde på dec. 2024
Familj
6 recension
8.0/10
Mycket bra
Publicerades 2 apr. 2025
Good location and friendly staff
Översätt
Svar från boendet: 謝謝親的光顧呦,我們會繼續努力,以滿血的狀態等待親的下次到來噠(*╹▽╹*)。
Gästanvändare
Deluxe-dubbelrum
Bodde på nov. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 13 dec. 2024
Excellent service and cleanliness
Översätt
Svar från boendet: Thank you so much for the great comments you gave about our great service and cleanliness! We are very honored to provide you with a satisfactory service experience. Your recognition is the driving force for us and an affirmation of the team's professional competence. We will continue to uphold high standards and continuously optimize our service processes to ensure that every stay can bring you comfort and pleasure. If there are any areas that need to be improved, or if you encounter any problems during your trip, please let us know at any time and we will take immediate action to solve them. Looking forward to serving you again and welcome you to visit again.
JohnMark2030
Deluxe-dubbelrum
Bodde på maj 2024
Affärsresenärer
14 recension
9.5/10
Otroligt
Publicerades 30 juni 2024
Nice and value for money. Room is clean.
Översätt
Svar från boendet: 感謝您選擇深圳海景嘉途酒店,酒店全體員工期待您的再次光臨!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på aug. 2024
Affärsresenärer
9 recension
10.0/10
Enastående
Publicerades 1 dec. 2024
Modern and nice
Översätt
Svar från boendet: Dear Guest, Thank you very much for the great comments you gave about our stay! We are very pleased to learn that our modern design and aesthetic style have appealed to you. Your feedback is especially valuable in order to ensure that we continue to deliver exceptional service. If you have any special suggestions or needs, whether it is about room layout, service experience or any aspect of facilities, we sincerely welcome you to make them. This will help us to further elevate, enabling us to better meet the unique needs of each guest in the future and ensure that every stay can be a haunting experience. Thank you again for choosing our hotel and hope to have the opportunity to serve you again in the future!
Gästanvändare
Svit med havsutsikt
Bodde på mars 2025
Par
23 recension
10.0/10
Enastående
Publicerades 28 apr. 2025
酒店交通便利,靠近地鐵站且離景區很近,房間衞生乾淨整潔且很寬敞,床很柔軟睡得很舒服,酒店前台Damon服務態度很好,給介紹了周邊的一些景點,酒店早餐很豐富多樣味道很好,後面還有一條美食街,外賣呢也可以用機器人送到房間,很方便,這次體驗很好,下次還會再來!
Översätt
Svar från boendet: 謝謝親的光顧呦,我們會繼續努力,以滿血的狀態等待親的下次到來噠(*╹▽╹*)。
Gästanvändare
Havsutsikt;King Size Säng
Bodde på mars 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 29 apr. 2025
這次入住深圳這家酒店體驗不錯。房間面積在同價位裏算寬敞,兩個人行李攤開後活動不擁擠。衞生收拾得乾淨,床鋪整潔,浴室沒有異味和水漬。有一次性牙刷、拖鞋,和免費礦泉水,不需要自帶。房間隔音比想象中好,晚上休息基本聽不到外面動靜,能睡個好覺。前台penny liu服務效率高,辦理入住、退房很快。酒店位置方便,周邊吃飯、坐地鐵都近,性價比挺不錯,推薦給來訂房的朋友。
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!