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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.7
Service4.6
Renlighet4.7
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Alla recensioner(310)
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Utmärkta bekvämligheter(56)
Vänlig personal i receptionen(26)
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Nära shoppingområde(12)
Utsökt frukost(9)
Utmärkt för familjer(6)
Negativa recensioner(7)
rac_rac
Två sovrum Executive
Bodde på nov. 2024
Res med vänner
5 recension
4.2/5
Mycket bra
Publicerades 3 jan. 2025
This hotel is new and trendy. The staffs are all very friendly and helpful. They offer us for late check out as well. Will definitely comeback next time if visit Shenzhen again.
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Studio Executive
Bodde på okt. 2024
Par
14 recension
5.0/5
Enastående
Publicerades 30 nov. 2024
My girlfriend and I got together with some of her friends to celebrate her birthday. As it was my girlfriend’s birthday, the hotel staff upgraded us to en-suite room which had a perfect seating area for our two guests where we could all sit to eat, drink, and chat.
A special thank you to Bella, Yuki, Jason, and Shirley. Thank you for delivering our cake in person, instead of using the robot, to ensure our cake didn’t get lopsided. Thank you also, for going wethrough the trouble of going to the nearest convenience store and buying a lighter for us (we didn’t have a lighter to light the candles on the cake)
See you all soon! 😊
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Deluxe med 2 sovrum
Bodde på feb. 2025
Familj
5 recension
5.0/5
Enastående
Publicerades 2 mars 2025
The third time we stayed there. Will keep coming back. Everything is simply excellent. They let us delay our check out to 2:00pm.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您選擇深圳盛捷僑城坊服務公寓。非常開心您喜歡我們公寓,並對我們的認可。盛捷致力於為每一位住客創造一個家外之家,您的積極反饋對我們非常重要。我們期待您的再次光臨,並將竭盡全力為您創造更多美好的入住體驗。祝您生活愉快。客務部經理Cici。
Gästanvändare
Studio Executive Tvåbäddsrum
Bodde på okt. 2024
Familj
22 recension
5.0/5
Enastående
Publicerades 1 dec. 2024
I had a wonderful stay at the hotel! The room was impeccably clean and offered a stunning view that enhanced my experience. The service was excellent, and I want to extend my heartfelt thanks to Yuki, Bella, and Jason for their professionalism and kindness throughout my stay. They truly made my visit memorable with their attentive care. I highly recommend this hotel for anyone looking for a great stay!
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
AP03
Studio Executive
Bodde på okt. 2024
Affärsresenärer
6 recension
5.0/5
Enastående
Publicerades 17 nov. 2024
Excellent service, amazing staff, and a lovely room! I highly recommend this hotel and will definitely be back!
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Två sovrum Executive
Bodde på okt. 2024
Familj
3 recension
4.7/5
Otroligt
Publicerades 18 nov. 2024
The stay was beyond our expectations. Front desk staff were very polite and helpful. Special mention to Bella and Miki (I hope I got their names right).
The rooms were so comfortable for my 3 generational family.
Location is further from Luohu, do take note if you intend to head there. Nothing didi can't solve for a ride.
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
ptrck
Studio Executive
Bodde på sep. 2024
Par
13 recension
5.0/5
Enastående
Publicerades 28 okt. 2024
The stay was awesome with a good scenic view due to being located on higher floors. Good breakfast and facilities. I enjoyed the full kitchen and cookware.
Översätt
Svar från boendet: Dear residents,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Studio Executive
Bodde på sep. 2024
Affärsresenärer
20 recension
3.7/5
Publicerades 18 nov. 2024
A new business hotel, which's located in Nanshan, Shenzhen. Many taxi drivers do not know where the hotel is. Also, there's no space for you to park the car in front of the hotel lobby, so that you have to carry the luggage from the road outside to the hotel lobby, which's definitely inconvenient. In addition, the bed frame is fairly hard - if you prefer the soft one, this bed frame will definitely make you uncomfortable. The service of the Hotel is just normal, which's not really outstanding. If I come back to Shenzhen again, I will definitely choose another one with better rate.
Översätt
Svar från boendet: Dear guest,it is our pleasure to have you stay with us! We attach great importance to your feedback.We are very sorry for your experience of staying. We will continue to improve our service.We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Deluxe med 2 sovrum
Bodde på sep. 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 14 okt. 2024
The 2-bedroom apartment was spacious and clean. The location may seemed out of the way from the other parts of Shenzhen town but everything is about 15-20 minutes taxi ride away, however I did enjoy the area as it was located next to a mall (did not explore much but there's mcdonalds, subway and quite some other restaurants; no shopping though) and lots of greenery and open area for kids to run around in the morning. Area is still developing so expect some constructions around (no noise in the apartment). Staffs were friendly and helpful. The only negative feedback I would have is that the toilet clogs easily (guest bathroom).
Översätt
Svar från boendet: Dear residents,it is our pleasure to have you stay with us! We attach great importance to your feedback.For us CARE is our culture which focuses on ensuring a great experience.We are looking forward to meeting you.Hope you have a nice trip.Guest Service Manager Cici.
allee
Premier med 3 sovrum
Bodde på sep. 2024
Familj
30 recension
5.0/5
Enastående
Publicerades 13 nov. 2024
very good.i will be back.love it
Översätt
Svar från boendet: Dear guest,thanks for staying at Somerset Q Plex Shenzhen and taking the time to share your experience with us. We are committed to providing a comfortable environment and excellent service to the guest. We are looking forward to meeting you.Hope you have a nice trip.Guest service manager Cici.
Gästanvändare
Deluxe med 1 sovrum
Bodde på dec. 2024
Familj
1 recension
4.2/5
Mycket bra
Publicerades 11 feb. 2025
Very new and clean
Översätt
Svar från boendet: 尊敬的賓客您好,非常感謝您能選擇下榻深圳盛捷僑城坊服務公寓並對我們予以評價,很抱歉未能得到您的滿分好評,我們將不斷改善,為到店的客人提供更高品質的服務,期待您的再次光臨。祝您生活愉快,客務部經理Cici。
Svar från boendet: 尊敬的賓客您好,非常感謝您選擇深圳盛捷僑城坊服務公寓並在第一時間分享您的入住體驗。公寓非常重視每一位客人給我們留下的反饋意見,並將之視為鞭策我們前進的動力,提高的方向。公寓最近的地鐵站是僑城北地鐵站D出口,一出地鐵,有園區巴士可搭乘直達公寓門口哈。公寓坐落在僑城坊,附近有商業區,較方便。您的積極反饋對我們非常重要。我們期待您的再次光臨,並將竭盡全力為您創造更多美好的入住體驗。祝您生活愉快。客務部經理Cici。
Svar från boendet: 尊敬的賓客,非常感謝您選擇深圳盛捷僑城坊服務公寓。非常開心您喜歡我們公寓,並認可我們的服務。盛捷致力於為每一位住客創造一個家外之家,您的積極反饋對我們非常重要。早餐品種問題,我們已跟相應部門反映,我們將不斷改善。期待您的再次光臨,並將竭盡全力為您創造更多美好的入住體驗。祝您生活愉快。客務部經理Cici。
Svar från boendet: 尊敬的賓客您好,非常感謝您能選擇下榻深圳盛捷僑城坊服務公寓並對我們予以評價,對於您提出的寶貴意見,公寓管理層非常重視,公寓最近的地鐵站是僑城北地鐵站D出口,一出地鐵,有園區巴士可搭乘直達公寓門口哈,門口的話也可叫出租車。於此同時我們將不斷改善,為到店的客人提供更高品質的服務,期待您的再次光臨。祝您生活愉快,客務部經理Cici。