X.SERENDY RESORT

Hotel is nice with a good pool for the dameisha area but very overpriced. The price of the hotel is like a 5 star international brand but it doesn’t deliver like it is 5 start. The management and its owners need to really re consider their pricing and their training of staff. Pros - hotel is new, nicely renovated, and they have hired a lot of staff who are putting in effort. Their towels are very fluffy and nice. Robe is soft, absorbent and high quality. the breakfast has some selection but the cooked items could be improved so it’s less dry but it is acceptable and not bad with a good coffee machine and some western cereal (ran out of cold milk but staff found some ) . Pool is large, clean and beautiful, (not deep) and not very chlorinated, the bar has drinks (but no food). Photography package is a good idea, but photographers needs more experience. Bathtub is pretty, has salts and loofah sponge. TV has a Chinese Netflix and western movies (but you have to know Chinese to read the selections) and it has a music selection too. Toiletries included with a good the if travel size Colgate. Fridge had one sprite one coke two Thai brand sparkling water bottles and two water bottles. Two packets of tea available, and one pack of coffee concentrate. Generally everything was clean. Breakfast pictures are included because it was vague Cons- BUT staff are inexperienced, too young, lack training, slow and inefficient. If they change this much money They need to hire staff that are experienced and have a details, thorough and careful training program. They need to have more managers to manage the operations and the staff to develop the necessary soft skills. The management seem unrealistic hiring many inexperienced staff trying to deliver 5 star service. It’s better to hire more older more experienced 5 star staff with hotel experience to guide the staff instead of hiring so many very very young inexperienced staff . Though the staff are sincere and put in their best efforts but it looks like this is their first job, and I don’t expect much from them. They’re slow, inefficient, and lost because of a lack of experience. Many of my requests were lost and required several follow reminders. Even though I have used the new automated toilets but their toilet was difficult to use and not flushing (low water pressure) bathtub and shower are poorly designed (but look pretty) and are hard to use. Restaurant was unable to explain what their 399 set dinner was, and didn’t have any photos Manager Zhou was very effective at trying to follow up and apologising. She was thoughtful and willing to listen. But upper management needs to change, and hire more managers, and develop a detailed training program (not just 1-2 days) but much longer and more ongoing. I’m afraid to ask if they can even speak English. Overall this hotel isn’t ready, overpriced and this should just be a soft launch, with discounted prices. If you’re gonna pay this much go to another real 5 star hotel, or only book their cheapest room. But if you really like swimming then it’s worth considering cause the pool is nice.

Noisy due to construction and people stepping ~ Room is at the top floor under viewing deck

Very good

酒店是真的很有性價比、工作人員也非常nice，前台帥哥小韓和小嚴還有經理都好棒👍五星服務～～～ 每次都住洲際，這次説換一個試試看，消費降級得到了非常滿意的結果😂…… 房間智能孩子特別喜歡！説以後要玩沙就住這了哈哈 省錢了～～～對家庭帶小朋友的很友好。推薦

很開心在旅行的最後階段住到棲鸞山海。地理位置臨地鐵站海邊美食奧特萊斯，房間乾淨整潔真的一種舒適感。酒店每一個地方打卡拍照都絕美。早餐環境都很漂亮，味道也不錯。棲鸞山海度假酒店簡直是世外桃源！房間寬敞明亮，直面山海，景緻美不勝收。小嚴的服務更是貼心入微，讓人來了就不想走。

酒店環境和服務一級棒，大梅沙地鐵步行7min，裝潢極具設計感，前台還幫忙升級了房型，大陽台十分敞亮，可以看到樓下內湖公園和商業街，遠眺大海，早餐也很豐富，還贈送免費的三張精修旅拍和晚安糖水，總體來説非常不錯，性價比極高，酒店小樑服務一級棒，非常熱情，從周邊遊樂諮詢到客房送物都做的十分到位，下次來大梅沙還選這家酒店！