Tianhe Hotel (Shenzhen Bao'an Airport)

Tianhe Hotel (Shenzhen Bao'an Airport) recensioner

Tianhe Hotel (Shenzhen Bao'an Airport)

No.1 Xinghua Road, Bao'an District, Shenzhen, Guangdong, ChinaVisa hotellinformation
Tianhe Hotel (Shenzhen Bao'an Airport)
Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)
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Gästrecensioner

4.6/5
Enastående
1470 recension
Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.6
Service4.6
Renlighet4.6
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Elegant miljö(146)
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Rofyllt och bekvämt(89)
Utsökt frukost(59)
Utmärkt för affärsresor(52)
Negativa recensioner(34)
SY1610
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
13 recension
3.7/5
Publicerades 30 dec. 2024
Mistakenly thought the hotel was right next to the airport, 15 min drive away. Didn't realize there was an airport shuttle until we got a taxi to the hotel. WIFI was terrible - couldn't connect most of the time. The wash basin in the room had a bad odor. Breakfast was good.
Översätt
Svar från boendet: Dear guests, thank you for your choice and feedback. We apologize for the unpleasant experienceMeaning. Your suggestion is very important, we have fed back to the housekeeping department and made immediate improvements, and we are confident that we will do so in the futureThe service for guests will be more detailed. Once again, we apologize for your displeasure and look forward to your return to experience our better service
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på okt. 2024
Familj
12 recension
4.2/5
Mycket bra
Publicerades 13 nov. 2024
Shuttle service is a plus for travelers with odd hours. CONTACT HOTEL WHEN PLANE TOUCH DOWN so that driver have enough time to go over and pick you up while you collect your luggage and walk to the pick up area.
Översätt
Svar från boendet: 尊敬的賓客：您好！ 非常感謝您的點評和意見，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意的肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來。
KunDaddySG
Deluxerum i queensize
Bodde på sep. 2024
Ensamresenärer
1 recension
3.5/5
Publicerades 25 okt. 2024
I would not recommend any transit individual traveler to stay in the hotel if you have a transition in Shenzhen. I called the hotel for the airport pick up service and I ended up waiting for over 30 mins near mid-night to be picked up. I called the driver and hotel more than 5 times during my wait and they kept saying they were coming soon. (See the call logs) I could have booked a taxi to get there in 10 minutes.The driver was irresponsible, rude and impersonal. So the pick up service failed in every aspect for an airport hotel.
Översätt
Svar från boendet: 尊敬的貴賓：首先，我們對您在接機過程中遇到的不便表示最誠摯的歉意。我們深知，接機服務是客人抵達陌生城市後的第一印象，其重要性不言而喻。您到店後，我們第一時間向您致歉，併為您免費升級了套房。然而，我們在接機這一環節上未能達到您的期望，這讓我們深感遺憾。為了防止類似情況再次發生，我們會加強司機培訓，優化接機流程，建立反饋機制，提高服務標準。再次向您表示我們最誠摯的歉意，並感謝您的寶貴意見。每一位客人的滿意都是我們前進的動力。我們將不斷努力，為您提供更加優質的服務體驗。我們非常希望有機會再次為您服務，以展示我們改進後的服務品質。祝您旅途愉快！
Sigrid Johanna
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 12 okt. 2024
Our layover was to long so we stay overnight very near from airport, was enough clean and nice. Shuttle bus to airport at 5:00 am on time and for free.
Översätt
Svar från boendet: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意的肯定，我們真的是非常的感動，我們會斷續努力，時刻準備着，歡迎您隨時回來
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på dec. 2023
Ensamresenärer
45 recension
5.0/5
Enastående
Publicerades 31 jan. 2024
Great hotel, room was clean and large with an excellent proximity to the airport.
Översätt
Svar från boendet: Thank you very much for staying at Shenzhen Tianhe Hotel, I am very happy to get your satisfactory evaluation, it is our responsibility to provide guests with warm and thoughtful service and comfortable and quiet rest environment; We will continue to work hard to serve every guest! You are welcome to come back and experience it again!
Waiguoren
Deluxerum i queensize
Bodde på maj 2024
Ensamresenärer
16 recension
5.0/5
Enastående
Publicerades 14 juni 2024
Such a relaxing start to a long travel day. I enjoyed a light breakfast, fresh espresso, and then a work out on the rowing machine. Everything was quiet and clean, great service.
Översätt
Svar från boendet: Thank you very much for your stay and appreciation! You are welcome to come back and have a great time!
ChongSULE
Executive-tvåbäddsrum
Bodde på apr. 2024
Affärsresenärer
7 recension
5.0/5
Enastående
Publicerades 4 juni 2024
The free shuttle from airport to hotel is greatly appreciated as the flight landed in the middle of the night.
Översätt
Svar från boendet: Dear guest: Hello! Your satisfaction is our greatest motivation, thank you for your support of the hotel
AliceSiu
Deluxerum i queensize
Bodde på apr. 2024
Affärsresenärer
5 recension
1.2/5
Publicerades 2 juni 2024
It is in fact very far away from the airport, RMB $50 by taxi. The hotel provides shuttle to the airport, but not from the airport unless prior arrangement. The reception asks guests to wait 20 minutes for the shuttle but there’s no line. All just rushed onto the bus when it arrives. The journey from airport to hotel was even more horrible. The taxi driver rumbled all the way, for he waited 3 hours in the line and he suggested us to walk to the hotel instead. It's 5+ km highway. So, no, this is not an airport hotel. Just regard it as a hotel in boana district. The breakfast is very small with limited options. The day I was in, a staff was filling a dozen of takeaway boxes at the counter, taking all the noodles….
Översätt
Svar från boendet: Thanks for your review, the hotel is 2 km away from the airport and 7 km by car. The hotel offers a free 24 shuttle service. Taxi service attitude is not good, you can complain to the taxi company.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Affärsresenärer
29 recension
4.2/5
Mycket bra
Publicerades 7 juni 2024
arrived late night and got picked up by the shuttle. it's a decent hotel, as long as it's clean, bed no dust, and no smell, it was enough for us.
Översätt
Svar från boendet: 您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！
Laura K
Deluxe-tvåbäddsrum
Bodde på sep. 2023
Familj
46 recension
4.0/5
Mycket bra
Publicerades 1 nov. 2023
Very near to the airport, the service was super good and they can bring you to the airport. Very convenient 👌
Översätt
6/10
Svar från boendet: Thank you for your positive review. Tianhe Hotel is a warm and welcoming hotel that has always adhered to the original intention of providing high-quality service to guests, providing the warmest service experience for every guest. Looking forward to your next visit!
Gästanvändare
Deluxerum i queensize
Bodde på apr. 2024
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 4 maj 2024
Excellent. The hotel staff were all very friendly and helpful. The room was spacious and very clean. Ideal place if you are staying one night to catch a connecting flight.
Översätt
Svar från boendet: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Varanyu
Deluxerum i queensize
Bodde på juni 2024
Affärsresenärer
11 recension
5.0/5
Enastående
Publicerades 30 juli 2024
Nice hotel and nearby airport. Good place if you arrive SZ late night.
Översätt
Svar från boendet: Dear guests : Thank you for your recognition of Xiaotian It is Xiaotiao goal to bring a pleasant and comfortable experience to every passenger. We look forward to your next visit!
Fgh678hjk890
Deluxe-tvåbäddsrum
Bodde på feb. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 27 mars 2024
Location is very convenient, near to airport. Breakfast at 6:30 so it’s convenient if your flight is at 9 you can eat your breakfast. Hotel also has drop off service to airport. The hotel also has laundry on site. Overall I had very pleasant stay.
Översätt
Svar från boendet: Distinguished guests hello, thank you for staying in Tianhe Hotel and satisfied with our service, thank you very much for your support and love for us, we will work harder and wholeheartedly to provide you with better service, looking forward to your next visit!
Dragon1988
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Ensamresenärer
163 recension
5.0/5
Enastående
Publicerades 24 maj 2024
great hotel. Hotel staff were super nice to allow me late check out at 4.pm
Översätt
Svar från boendet: Dear guests, Hello! Thank you very much for staying in the hotel and giving high praise, I am glad to see your recognition of our work, we have your trust, we will continue to forge ahead and always be ready to bring quality service to every guest, look forward to your visit again!
yosef
Deluxerum i queensize
Bodde på juli 2024
Affärsresenärer
11 recension
3.2/5
Publicerades 13 nov. 2024
The good thing is that it is close to the airport.
Översätt
Svar från boendet: 尊敬的賓客：感謝您的點評，我們將繼續提升服務水平，改進設施設備。 期待您的再次光臨和5星好評！ 祝您生活愉快！