1F, Shenchengtou Center, No.1011 Binhe East Road, Luohu District, Shenzhen, Guangdong, ChinaVisa hotellinformation
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Gästrecensioner
9.1/10
Good
543 recension
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Verifierade recensioner
Läge och interiör9.3
Bekvämligheter8.8
Service9.2
Renlighet9.1
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Alla recensioner(543)
Positiva recensioner(530)
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Vänlig personal i receptionen(46)
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Utmärkt kök(6)
Negativa recensioner(11)
Handy Lim
Duplex Executive Suite - 3-Bedroom
Bodde på feb. 2025
Familj
23 recension
10.0/10
Enastående
Publicerades 20 apr. 2025
Surely will stay here again, very recommended with great cleanliness and very comfortable
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Stephan SL
Duplex Executive Suite - 1-Bedroom
Bodde på okt. 2024
Affärsresenärer
34 recension
10.0/10
Enastående
Publicerades 9 nov. 2024
Spacious, has a gym and very efficient staff. Metro station just around the corner. Includes breakfast!
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
WEI QUAN KELVIN
Duplex Deluxe Suite - 2-Bedroom
Bodde på feb. 2025
Familj
3 recension
6.0/10
Publicerades 15 mars 2025
Pretty ok hotel. But not much amenities. Plus point is it is next to the train transport. Other than that, nothing much
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,關於閣下反饋的問題,我們將整理記錄下來,並告知愷誠運營團隊監督整改。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Wang Agnes
Duplex Deluxe Suite - 2-Bedroom
Bodde på feb. 2025
Res med vänner
1 recension
8.0/10
Mycket bra
Publicerades 9 mars 2025
Breakfast was send to the room. Good customer service from the receptionist. Conversation with receptionist was thru we chat. Almost immediate response for each request
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Benny Poon Yee
Duplex Deluxe Suite - 1-Bedroom
Bodde på mars 2025
Familj
1 recension
8.5/10
Mycket bra
Publicerades 22 apr. 2025
Nice place. Very cool duplex. Delivery of breakfast to room is great.
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Anonym användare
Duplex Executive Suite - 3-Bedroom
Bodde på juni 2024
Familj
6 recension
9.5/10
Otroligt
Publicerades 24 aug. 2024
Room is very pretty and big,my baby really love the loft style and the staffs are being very helpful.
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Gästanvändare
Children's Dream Family Duplex Single Bedroom Suite
Bodde på juni 2024
Res med vänner
2 recension
7.0/10
Publicerades 5 juli 2024
To be honest their staff service is excellent. If for the staff I would definitely come back as they are super nice, and you can communicate with the staff using Wechat which is very convenient, and they always try their best to accommodate the guests need. however, they’re cleanliness is the worst I’ve ever encountered, first of all ,what one of the guest said the review about the smell, the room  smell really really bad, I guess it from the water or the air circulation which is not clean, which causes the smell in the room, I’ve already asked them to try to do something about the smell, however they cannot, I have bought a lot of Dettol and bleach, to try to clean the room by myself, I literally use an hour to clean the whole room, however after a few hours the room went back to the terrible smell, I suspected it is there air circulation.  also, their air-conditioning has a leaking problem as well, and it has been leaking a smell of vinegar, I suspected they use vinegar to clean the air conditioning. I’m a professional traveller, as I travel around the world as a cabin crew, the smell of the hotel is the worst I have ever encountered in my life. I have been finding hair fingernails around the room which dont belong to me.  so I think the hotel need to improve on the cleanliness.
整體上,我想講,喺客戶服務方便,佢哋係做得好好,客人好多嘅要求佢哋都盡量滿足,亦都好盡量去幫手,我覺得客戶服務係非常之好,但係酒店嘅清潔就係好似好多住客所講,間房係有一浸異味,嗰陣異味係好奇怪,係好臭嘅,我已經叫咗佢哋上嚟清潔,我自己都買咗漂白水同埋滴露洗咗成間房一個鐘,但係嗰浸味其實都喺度,所以我覺得係應該係成個空調系統係有問題,同埋我喺樓梯嗰度見到有不明嘅手指甲,同埋浴缸嗰度係有其他人唔知邊個嘅頭髮,我覺得地板佢唔算好污糟,都算乾淨嘅,但係真係嗰陣異味係好難頂,所以我哋本來都係訂咗兩晚嘅酒店房,我哋都自己算了,留咗一晚就算了,因為實在太難聞浸味,所以如果好介意有臭味嘅,應該就唔好去了,間酒店係好高樓底,入到去房間係有空間咁嘅,但係真係臭到頂唔順😂 大家自行考慮會唔會選擇
地理位置亦屬於好嘅,大約1分鐘都唔使就可以去到地鐵站,佢唯一嘅缺點就係好臭,同埋間房唔夠乾淨會有頭髮同手指甲,酒店員工係好好好好人嘅,但係空調嗰度都係有同一個問題漏水,一開着,就漏晒啲水出嚟,嗰啲水係有白醋味好古怪,但係唔知點解係啡色嘅啲水,所以我哋都好驚
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,也感謝您對愷誠提出的寶貴意見。關於衞生問題,很抱歉這次沒能給您帶來良好的入住體驗,酒店內部一定會對客房衞生着重進行培訓、改善,尤其是細節處的衞生清潔。同時關於您反饋的空調問題,我們已立即聯繫工程部維修清洗。請允許愷誠向您表達最誠摯的歉意,希望您能給愷誠一個機會,歡迎您下次再過來體驗哦~
JUNSUK
Duplex Deluxe Suite - 1-Bedroom
Bodde på jan. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 9 feb. 2025
Very new facilities, good location (close to Lowu Port from HK) Nice staffs as well!
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,愷誠全體員工很高興能陪伴您度過愉快的時光。期待下次您再次光臨!
Shanna’s
Duplex Executive Suite - 2-Bedroom
Bodde på nov. 2024
Familj
4 recension
10.0/10
Enastående
Publicerades 27 dec. 2024
Very near train station and can walk to mixc using underground train station
Just exit C
Nice place to stay too
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Man Wai
Duplex Executive Suite (Two Separate Bedrooms)
Bodde på sep. 2024
Familj
17 recension
8.0/10
Mycket bra
Publicerades 29 okt. 2024
Perfect for what we wanted, metro right outside, although not a convenient station in terms of connectivity. Location itself doesn't have alot of retail, need to walk a bit before funding the usual stuff.
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Larrilario
Children's Dream Family Duplex Single Bedroom Suite
Bodde på sep. 2024
Familj
4 recension
9.5/10
Otroligt
Publicerades 3 jan. 2025
Very convenient location with very good service.
Overall very clean with well furnished facilities.
One thing to point out is the sofa is quite tired.
Good choice for a short stay with family.
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Anonym användare
Duplex Executive Suite (Two Separate Bedrooms)
Bodde på aug. 2024
Res med vänner
9 recension
10.0/10
Enastående
Publicerades 19 sep. 2024
Beautiful service apartment with good locations, be nice to the staff and they'll give you a late check out
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Gästanvändare
Duplex Executive Suite - 3-Bedroom
Bodde på okt. 2024
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 24 jan. 2025
Great experience for friend gathering!! Super big and with good facility!!!
Översätt
Svar från boendet: 尊敬的客人,感謝您下榻愷誠服務公寓,得知您對愷誠的環境、設施、服務、衞生都很滿意,愷誠全體員工很高興能陪伴您度過愉快的時光。您的滿意是愷誠的前進動力,愷誠會不斷改進服務,持續提高客人的入住體驗,期待您再次光臨!
Gästanvändare
Duplex Deluxe Suite - 1-Bedroom
Bodde på mars 2024
Res med vänner
4 recension
9.0/10
Utmärkt
Publicerades 5 apr. 2024
Great hotel. Nice breakfast. Great for friends traveling in groups.
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. We know that you are very satisfied with the environment, facilities, services and health of our apartments. All the staff of our apartments are very happy to accompany you to spend a pleasant time. Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!
Gästanvändare
Duplex Executive Suite - 2-Bedroom
Bodde på jan. 2024
Familj
1 recension
9.5/10
Otroligt
Publicerades 17 feb. 2024
Good to have two toilets. The TV system was not good. Most video need subscription to watch. Wifi was good. But, the casting video function vide the TV system was not good and was intentionally slowed down by the TV system.
Översätt
Svar från boendet: Dear guest, Thank you for your stay at our serviced apartments. Your TV questions, Cresher staff also recorded, looking for the best TV upgrade plan, this year we will upgrade the TV system, so that every customer's viewing experience is better,Your satisfaction is the driving force of Cresher, Cresher will continue to improve the service, continue to improve the guest's stay experience, looking forward to your visit again!