Kaicheng Hotel Apartment (Shenzhen Science Park Store)

Completely Unprofessional and Chaotic Check-In Experience! We booked one room, and another Malaysian guest had booked a separate room last week — a different date, different booking ID, and different room type. However, when we arrived, the front desk mixed up the bookings, wrongly assuming that we and that other guest were from the same group. Because of this, they gave our reserved room type and password to that person last week without checking the order ID. When we checked in this week, the staff accused both us and the other guest of only booking one room, which made no sense — we are completely different groups with separate bookings. After arguing for nearly 30 minutes, they finally admitted their mistake. Shockingly, the staff even handed us the previous guest’s room password directly, without verifying or resetting it, which is a serious privacy and security issue. Then, things got even worse. The staff entered the wrong room, which was already occupied by that guest, moved out his belongings without permission, and told us to “just stay in that room.” Imagine how horrifying it would be for that person to return and find their things removed! When we questioned this, the front desk raised her voice at us instead of apologizing. We asked for a refund, but the staff refused, claiming we were “not cooperating.” She then offered to swap rooms — but after we agreed, she changed her mind again, saying it wasn’t possible. She even told us that we “shouldn’t care who stayed there before” and to just get in the room, even though it wasn’t cleaned after someone else’s things were taken out. After nearly an hour of unnecessary waiting, she finally gave us the same room type on another floor, which was available all along. What could have been solved in 5 minutes turned into an exhausting one-hour ordeal, delaying our check-in from 11 PM to almost midnight. This was by far the worst hotel experience I’ve ever had — full of carelessness, rudeness, and zero regard for guest privacy. I would strongly advise anyone to avoid this hotel if you care about professionalism and safety. 非常不专业又混乱的入住体验! 我们只订了一间房，另一位马来西亚客人是上个星期订的另一间，不同日期、不同房型、不同订单。可是前台却搞混了订单，以为我们和那位客人是同一组人，就把我们订的房型和密码给了那位客人，完全没检查订单编号。 这星期我们来入住时，前台竟然指责我们和那位客人只订了一间房，完全不合理！我们明明是不同的客人。争论了大概 30 分钟，他们才承认是自己的错误。更离谱的是，前台还直接把之前客人的房间密码给我们，完全没有检查或重设，非常不安全！ 后来更夸张，前台进入错误的房间，把别人的东西搬出来，还叫我们“就住那间”。想想看，那个客人回来看见自己的东西被轰了出去该多恐怖！我们质问时，前台还提高声音对我们喊，一点也不道歉。 我们要求退款，他们拒绝，还怪我们“不配合”。后来她说可以换房，结果我们同意后，她又说“不行”。甚至还说**“不要管谁住过”，要我们直接进去，房间也根本没清理干净**。 最后我们等了快一小时，她才给我们另一层楼同样的房型，其实早就有房。一个五分钟能解决的问题，被拖到将近午夜十二点。 这是我遇过最糟糕的酒店体验，前台粗心、态度差、完全不重视客人隐私和安全。强烈不推荐！

Very tidy and clean room, the people working there were very helpful and nice.

廳冷氣一晚都不冷，房冷氣一晚都在滴水，枱上的用品全部濕透…..**不能送上房，要跑上跑下10多次，真的很麻煩，上房間的樓梯有釘，好在穿了襪子，襪子也被弄破掉，樓梯級下還有上住客的茄汁，本來住兩晚，住了一晚就逃跑了，謝謝Trip可以讓我退一晚房間