Grand Skylight Hotel Shenzhen

Excellent service!

The hotel is situated in a convenient location surrounded by good amenities and access to public transport. However, the property is aged and is badly in need of renovation and upgrades. The air-conditioner in my room, in particular, was not functioning at all. I left a message with the reception for the housekeeping to fix it whilst I was on my way out but she conveniently forgot about my request. Upon my return, I was patient to wait for the relevant repair personnel to come by but he was not able to resolve the problem. In the meantime, I discovered there were other problems. The toilet bowl and the air ventilator in the bathroom were also not functioning as well.In the end, they have to offer to change my room. Frankly, the air-conditioner in the "new" was not great either, but it was still better than that in the first room. Overall, I rate my stay as average as I am willing to give them some benefit of doubt because of the high volume of guests arriving on a weekend.