Shenzhen Nanyue Smart Hotel (Nanshan Vanke Yuncheng Branch)

Nice hotel. Front desk female staff is so kind, she is so nice staff. When my husband can't call the taxi by his cellphone, she calls for us by her cellphone and pays first, and we pay her back. The room is clean, and all room operations can be done by AI. However, it is only Chinese. If AI could also support English, it would be a perfect hotel. There is a table with tea set near the window. We loved that area so much. The restaurant next to the hotel is also good. The sea urchin fried rice was very delicious, and I ate it twice even though I only stayed one night. The male staff at the restaurant are kind to children and keep a warm eye on them.

Floor upstairs which isn’t owned by hotel was under construction and at 8 o’clock they started drilling really loud. I couldn’t sleep. Poor service, they should close the hotel until it’s done or at least warn the customers.

酒店一進電梯就有黴味，出電梯進入走廊除了黴味還有不知名臭味，走廊的地毯很臟。房間浴室沒有防滑墊，小朋友差點滑倒，問了前台表示酒店是沒有的。洗浴頭特別臟，浴室味道比較重，需要一直保持通風，浴台設計有點看不懂。整體設施完全達不到四星要求，體驗特別不好。