Vienna International Hotel (Shenzhen Airport Hangcheng) recensioner

Svar från boendet: 非常感謝您對我們酒店的積極評價和高度認可！得知您在3月31日的入住體驗如此愉快，我們深感欣慰。您的滿意就是我們最大的動力。半夜時分仍能迅速為您辦理入住，是我們高效服務的體現。酒店地理位置優越，緊鄰後瑞地鐵站B出口，為您的出行提供了極大的便利。房間乾淨寬敞，是我們對每一位賓客的承諾。我們致力於為您打造一個舒適、整潔的住宿環境，讓您在旅途中也能感受到家的温馨。退房速度之快，以及我們工作人員的友好態度，都是我們希望為您帶來的貼心服務。得知您錯過了免費機場班車，我們的工作人員能夠迅速為您預訂滴滴，這樣的細心關懷正是我們希望傳遞給每一位賓客的温暖。再次感謝您的讚譽和支持！您的滿意是我們不斷前行的動力。期待您下次入住時，我們能再次為您提供更加優質的服務。祝您旅途愉快，萬事如意！👍👍👍

Svar från boendet: Hello, dear guest. Thank you very much for your support for the hotel. We didn't get your 5-point praise. We are still a little lost in our hearts. Maybe the hotel still has something wrong. I hope you can point out our shortcomings to us when you come next time. We will try to do better. We serve you wholeheartedly so that every guest officer who comes to the hotel can feel the warmth of home. I hope our service can bring you more surprises and emotions. Looking forward to your next visit!

Svar från boendet: 非常感謝您的深夜好評，這對我們來説是極大的鼓勵！得知我們的櫃枱人員在半夜時分依然能夠為您提供如此優質的服務，我們深感欣慰。每一位員工的付出都是為了讓您的住宿體驗更加温馨與便捷，您的滿意就是對我們最大的肯定。關於設施評分，我們注意到您給了四分，這既是對我們現有條件的認可，也是對未來改進方向的寶貴提示。我們將持續關注並升級酒店的各項設施，包括房間設備、公共區域以及休閑娛樂設施等，力求在每一個細節上都達到甚至超越您的期待。再次感謝您的推薦與支持！期待在不久的將來，能以更加完善的設施和一如既往的熱情服務，迎接您的再次光臨。如有任何進一步的建議或需求，歡迎隨時與我們聯繫。祝您生活愉快，旅途平安！

Svar från boendet: hank you for your wonderful review! We are delighted to hear that it only takes a 2-minute walk to reach the metro station from our hotel, and that we are very close to the airport, making your transportation needs convenient. We are proud to offer excellent value for money, especially with breakfast included in the price. It's great to know that you had a nice experience with us. We look forward to welcoming you again in the future!

Svar från boendet: 您的反饋非常寶貴！感謝您對本次入住體驗的認可，能獲得“很棒”的評價我們倍感榮幸。您提到的性價比高讓我們尤其欣慰，説明我們的努力得到了您的肯定。同時，也感謝您主動提出“不滿五星”的提醒，這恰恰體現了您對服務品質的關注和期待。我們深知，每一處細節的完善都是為了給客人帶來更完美的體驗。您的反饋將成為我們持續改進的動力，我們會認真分析每個環節，爭取在下次相遇時，用更貼心的服務為您點亮五顆星！期待再次與您相遇，願每一次入住都能成為您美好的回憶！

Svar från boendet: Thank you so much for your wonderful review! We're delighted to hear that our proximity to the airport and convenient metro access via Huorui Station Line 1 made your arrival and stay seamless. We're thrilled that you appreciated the lively night market nearby, offering a diverse range of culinary delights. Your positive feedback on our quick check-in and check-out processes, along with the satisfying breakfast, means a lot to us.It's wonderful to know that you enjoyed your stay and we hope to welcome you back soon. Thank you again for choosing our hotel and for sharing your experience with us. Have a great day!

Svar från boendet: Dear guest,First of all, thank you for taking the time to review our hotel and to acknowledge our overall performance. We are deeply sorry to learn that you did not give us full marks in health and services and we sincerely apologize for this.Health and safety has always been one of the most important aspects of our hotel. Your feedback is a wake-up call that we need to be more meticulous in our daily cleaning and maintenance to ensure that every guest enjoys a sterile, clean environment. We will immediately conduct an internal review, strengthen the training of cleaning personnel, and increase the frequency of health inspections to ensure that every cleaning standard is strictly enforced.As for service, we know that quality service experience is the core competitiveness of the hotel. We regret that we failed to meet your expectations. We will re-examine the service process, strengthen the service awareness and professional skills training of employees, and ensure that every employee can provide guests with intimate and efficient service with full enthusiasm and professional attitude.Your valuable comments are the direction of our continuous improvement. We promise that we will take this feedback as an opportunity to comprehensively improve the overall service quality of the hotel, and look forward to welcoming you again with a new look in the near future, so that you will feel unprecedented satisfaction and comfort.Thank you again for your feedback and support, and we look forward to the opportunity to make up for this lack in the near future and bring you a stay that exceeds your expectations. Wish you a happy life![Voyages Vienna] Management team

Svar från boendet: Thank you for taking the time to review your stay with us. We are delighted to know that you chose our hotel due to the convenience of our airport drop-off service, especially considering your early morning flight. Your satisfaction with our clean and tidy room is greatly appreciated, as we strive to provide a comfortable and welcoming environment for all our guests.We are also pleased to hear that you found plenty of eateries nearby, making it convenient for you to grab a meal or snack during your stay. Your feedback is invaluable to us and confirms that we are on the right track in providing exceptional service and amenities.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and hope to exceed your expectations even more.

Svar från boendet: Dear guest officer, thank you very much for your support to the hotel. We are still a little disappointed that we did not get all 5 points of praise from you. Maybe the hotel is not in place. I hope you can point out our shortcomings when you come next time. We will try our best to do better. We will serve every guest officer with our heart so that he can feel the warmth of home. I hope our service can bring you more surprises and touches, and I look forward to your next visit!

Svar från boendet: Thank you very much for your detailed review! Based on your description, I have revised and refined the content to make it more fluent and accurate in English:---The hotel is exceptionally convenient, being close to the subway. Simply exit from Hourui Subway Station at Exit B and turn right to easily locate the hotel. It leaves a first impression of being clean and modern, with all the amenities mentioned in the advertisements, making for a highly satisfying stay.While being branded as an international hotel, I was slightly surprised by one minor detail – the staff at the reception didn't seem proficient in English communication. Nevertheless, this did not detract from the overall service quality. They remained attentive and helpful, finding alternative ways to bridge the communication gap. It was a minor inconvenience that did not diminish my appreciation for the hotel.Additionally, the hotel offers a complimentary shuttle bus service to the airport, which is undoubtedly a significant convenience for travelers catching flights. By booking this service upon check-in, guests can enjoy a hassle-free ride, eliminating the need to navigate between the airport and the city.In conclusion, I am extremely satisfied with my stay at this hotel. From its prime location, impeccable facilities, to the excellent service provided, every aspect has met or exceeded my expectations.

Svar från boendet: Thank you, sir. Thank you for your positive feedback. We welcome you to come back next time and give us a five-star rating. Thank you. Wishing you a happy life

Svar från boendet: Thank you for your positive feedback! We are delighted to hear that our hotel's proximity to the Shenzhen Exhibition Center and the airport, with the subway just 3 minutes away, has made your stay convenient and efficient.Guest satisfaction is our top priority, and it's wonderful to know that our location has contributed to your overall experience. Whether you're here for business or leisure, we strive to ensure that our hotel serves as a perfect base for exploring Shenzhen and beyond.We look forward to welcoming you back again in the future. Safe travels!

Svar från boendet: 您好！一次偶然的機會，我們遇見了您，一次偶然的機會，您選擇了我們， 生命中有太多的選擇，您的每一次選擇都是一種緣分，感謝緣分讓我們與您相識，您的 貼心，您的關懷，定會收穫一生的温暖。期待與您再次相逢！

Svar från boendet: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！