Hyde Hotel

The room was clean and very spacious. Check-in was quick and efficient, though the staff member at reception didn’t greet me or say a word—just took my passport, which came across as quite rude. Overall, the staff didn’t seem particularly friendly or welcoming at first. However, this changed on my last day thanks to Della. She was absolutely fantastic—she helped me book a taxi and even walked me outside to make sure I found it. Her kindness and professionalism really turned my experience around. The hotel’s location is excellent—everything you might need is right nearby. I was expecting more from the “city view,” though. It wasn’t quite what I had hoped for.

A really disappointing stay. The lobby is at level 13, so for newbies or people who can't read Chinese, it may be a little tricky. Upon reaching the lobby and the several times we returned to the hotel, hotel staff don't even look up at u,no smiles, no warmth, no hospitality. It's like they are there just to pass you and take back the key cards. Huge construction just beside the hotel,you can see all the dust on their glass. Stepped into the room, flooring was old and worn out. Stuffy and mouldy smell. There's no fridge in the room oddly. We couldn't turn on the aircon and we called the front desk only to be told there's no aircon available as it's winter??! A technician came in to see and told us to open the window. He then proceeded to walk into the room in his shoes. I called the front desk later to verify it and were told to open the window to let cool air in. I informed that we have a young child and we are on level 30, staff told me to on the fan then. Choices:Open window at expense of safety and construction dust or in a stuffy room with the fan blower. I just want to leave this hotel immediately,so no photos of it at all.

Friendly staff and walking distances to shopping mall.