The Mercury Garden Shenzhen Nanshan, A Tribute Portfolio Hotel recensioner

I regret to inform you that after renewing my reservation, I consistently detected the odor of secondhand cigarette smoke emanating from the air conditioning unit each night. I reported this issue to the hotel management, and they took my concerns seriously(Provided air freshener, opened windows); however, they were unable to do too much and resolve the problem, as it appeared that local regulations regarding smoking were not being adequately enforced. The staff could not consistently address the issue by visiting guests' rooms to request compliance, especially since multiple rooms may have been smoking simultaneously. It is imperative for the local authorities to adopt a more stringent approach to enforcing indoor no-smoking regulations.

Booked 2 rooms for a 2D1N SZ trip. Room size is perfect and rooms are super clean. Love the modern decor very comfortable stay overall. Walking distance to MixC mall also there’s a spa/massage place on 2/f highly recommend it too!! Will definitely come back again

Serena good serive

The service is great and staff are all very helpful. Excellent location to access local shops and restaurants. The aircon in the room was broken tho.

Very clean. The service is very good. Recommend to the family.

Nice sophia harper good service

Convenient location with spacious, modern and clean hotel room. Great for family with children.

Nice hardware and clean bedroom, though the location a bit far from railway station.

Good service. Serena is very helpful and friendly.

Good environment. Clean and tidy room. many choices for breakfast but the refill rate could be improved.

Great location with big shopping mall nearby. Room is spacious and clean.

The hotel was rebranded at some point so it was/is actually Hilton affiliated. The facilities were standard and nice enough for a one night stay.

I had the most terrible experience at the buffet breakfast. The restaurant is so crowded and no one to arrange the table. So I found an empty table by myself and used my water bottle and sanitizer to chop the seat.After I got my food back, I found my seat was taken by three children, I told their mom that I don’t want to share the table with their whole family as I am eating my breakfast alone. Then the family who has taken my seats/table started to attack me, in disgusting words and shouting at me. There’s only one staff come after while, then another staff come, and they didn’t say anything, just asked them to calm down and finish the breakfast. I left and didn’t finish my breakfast as I was attacked nonstop. Hotel has later sent an fruit plate, that’s all. However I think they do have huge problems in onsite management. I think I will never stay in any of Hilton hotels anymore as the experience is so terrible!

Good service thanks serena