Shenzhen Hey Villa • Private Spring Resorts

It was okay , but the environment was under construction, so the noise was kinda loud and annoying. I guess when it’s high season and no construction it’s way better

The villa stay was fantastic. The staff there were very friendly and helpful especially 蛋糕管家. He provides wonderful services and was very patient with all of our requests. Most importantly, my children love the place. Will highly recommend this villa to my friend and will return when possible.

The villa is really great. Their breakfast, afternoon tea and milk at night were so nice. They also created a we chat group to help communication. It was my friend’s birthday and they made the decoration at the room and I could pre order birthday cake. The only thing which improve is the projector TV is not very good. The resolution is so low which makes the image so blurred.

Everything seemed to go wrong here. The fridge was broken and took us many attempts to get it fixed, they asked if we wanted to book a sound therapy treatment which we did, but they communicated the wrong time to us, so we turned up and found out we needed to wait another 90 minutes, and no apology, just gave a bunch of weak excuses. When we were leaving they also asked us to go back into the room to check if we left anything…why? We already checked out…and why can’t they go to check the room if they are so concerned? Also, they kept asking for 5 star review, which automatically makes me not want to give one. If you want a 5 star review it needs to be a 5 star experience, which it was not. Overall the place is nice but the staff are lazy and expect a 5 star review because the room is, what they think, a 5 star room. But an experience is not only the room looking beautiful, it’s also the people and the larger experience which they don’t seem to understand.

The serive is good but the food is so poor

Nice!!