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Montigo Resorts Somerset at Charlton House
1 natt
Rum och gäster
1 rum, 2 vuxna, 0 Barn
Alla boenden i Shepton Mallet

Montigo Resorts Somerset at Charlton House

Homestay
Charlton Rd, Shepton Mallet BA4 4PR, UK, BA4 4PR Shepton Mallet, Storbritannien
Visa på karta
Vi erbjuder prisgaranti
hotel overview picture
Höjdpunkter
Utsökt frukost
Mycket att göra
Gratis parkering
Husdjur välkomna
Bekvämligheter
InomhuspoolGratis
Bastu
Massagerum
TräningsrumGratis
Parkering
Reception öppen dygnet runt
BagageförvaringGratis
Bar
Alla bekvämligheter
Beskrivning av boende
Beläget i Shepton Mallet, är Montigo Resorts Somerset at Charlton House en utmärkt bas att utforska staden från.
Visa fler
7,9/10
Bra
Renlighet7,9
Bekvämligheter7,9
Läge och interiör7,9
Service7,9
Alla 72 recensioner
Omgivningar
Flygplats: Bristol Airport
(34,1 km)
Tåg: Castle Cary Railway Station
(10,7 km)
Tåg: Frome Railway Station
(18,0 km)
Landmärken: CrossFit Mendip
(380 min.)
Landmärken: Coopers Mead
(800 min.)
Visa på karta

Översikt

Rum

Gästrecensioner

Tjänster och bekvämligheter

Policyer

Familjesvit
3

Familjesvit

2 enkelsängar och 1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Klassiskt dubbelrum
15

Klassiskt dubbelrum

1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Juniorsvit
12

Juniorsvit

1 king size-säng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Superior-dubbelrum
27

Superior-dubbelrum

1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Standardrum
11

Standardrum

1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Svit
5

Svit

1 king size-säng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
TV
Eldriven fläkt
Rumsinformation
Sök lediga rum
Klassiskt tvåbäddsrum
13

Klassiskt tvåbäddsrum

2 enkelsängar och 1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Deluxe-dubbelrum
17

Deluxe-dubbelrum

1 dubbelsäng
Gratis Wi-Fi
Rökning ej tillåtet
Luftkonditionering
Privat badrum
Kyl
TV
Rumsinformation
Sök lediga rum
Dölj rumstyper

Gästrecensioner

7,9/10
Bra
72 recensioner
Verifierade recensioner
  • Renlighet7,9
  • Bekvämligheter7,9
  • Läge och interiör7,9
  • Service7,9
Genomsnittet för liknande boenden i Shepton Mallet
Mest omnämnt
s‍a‍n‍d‍y‍b‍Y‍8‍3‍0‍4‍P‍Z
23 mars 2025
We've come back from a 2 night stay and have to say we had a great experience. On arrival my husband told the gentleman at reception it was his birthday and whilst we sat enjoying the complimentary tea and coffee in the garden he arranged to have chocolate truffles in the room ready for our arrival - this level of detail continued throughout the visit with lovely morning breakfasts and a super curry night last night...our room was lovely and quirky, with a shabby but beautifully stylish design. It opened up into the outdoor courtyard area where some elements of the spa were located providing us with direct access - today on our last day we got talking to Will, the SPA manager/ attendant and he was so knowledgable and helpful in explaining how to use the various components on offer for health benefits, guiding us and reassuring us in the use of the plunge pool even... yes, we plunged! Yes, it was cold! But great .. we loved our time here from start to finish and will definately be back... we topped our visit off today with a visit to Wells which is not far away, they have market days on Wednesdays and Saturdays - we highly recommend both!! ... and will definately be back.
Översätt
s‍a‍r‍e‍s‍h‍s‍2‍0‍1‍7
14 mars 2025
Came up on the of chance for a very short break the staff are great the location was ideal and food was lovely. We also used the spa and that facilities were great. We certainly would come back again even for afternoon tea or an overnight stay. Peter Kate and Lloyd and particularly Kate and Ana were first class
Översätt
J‍a‍y‍n‍e‍ ‍G
3 mars 2025
Not sure where to start pulled up and looked amazing man at reception very nice, went downhill from there already paid for room and breakfast in advance then paid for spa in advance and then they wanted another £50 holding fee. Room wasn’t ready taken for complimentary tea/coffee while waiting we went back 15 mins later and man took us to room which was still being cleaned so back we went to wait another half hour. Finally got into room which was amazing until laid in bed and fell through the middle of the 2 single beds pushed together to make a large bed . Thought we would get a coffee in room but no milk. Went to spa and was very disappointed pool was cold hot tub was full of people so couldn’t use steam room was ok after we put water onto the stone but very small room. Went back to room had shower before dinner but shower was full of flies. Sink so low (great for disabled guests in wheelchair) not for people standing. Went to dinner and not much choice for vegetarians but had the roast as that only choice really. Items not available. Then had dessert which was very overpriced indeed and description wasn’t what the item was to be told that cost £95 one drink each main meal and dessert. Went to breakfast items in menu unavailable again. Went to check out not as friendly as day before paid final bill for food but didn’t get the £50 taken off final bill was told that would appear back on card at some point. Hazard tape on floor carpet dirty and very worn out. Very disappointed not the experience I hoped for and was for husband birthday treat
Översätt
L‍o‍W‍_‍1‍2
2 januari 2025
We booked this stay as a last minute night away. Having stayed at Charlton house regularly when it was previously owned, but having a terrible experience the last time we stayed, we were unsure what to expect. On arrival, check in was quick and efficient. The downstairs of the hotel has been tidied up and is smart yet cosy. Our room was at the top of the hotel (12) and although small, was comfortable and had what we needed. The room could do with a new carpet and windows but was clean and served its purpose. The spa has been revamped and was great, there is now a small room with sofas allowing more space for relaxing. The restaurant food was delicious, all arriving hot and tasting great. We had steak and risotto for main and would definitely order these again. The service was slow but we were in no rush. After avoiding this hotel for the last few years and being put off by some recent bad reviews, we are glad that we gave the hotel a second chance and will definitely be returning.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
29 maj 2025
Sunday lunch is the best I have ever had! Very clean, friendly staff, superb range of drinks. Great atmosphere! I would highly recommend this place to visit for casual drinks - you don’t have to be a member to go in. Superb food, the rum baba desert- oh my word!
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
14 maj 2025
On paper, it seemed to be the ideal getaway for us; a couple looking to unwind without the kids, but unfortunately turned sour the moment we arrived. We booked the Junior Suite - the second most expensive offering - for a single night as part of the 'suite retreat' package. As we went through the online checkout process the three-course dining option was displayed as an upsell, including the available menu. Okay, sure. We were planning to dine in the restaurant anyway and the menu appealed to us both. With £104 added to the bill, we completed the purchase, £388 lighter but all set. It started with high hopes; the resort was responsive to my request for afternoon tea instead of champagne - it'd be a shame to drink alone with my wife being pregnant. The resort contacted me quickly to discuss check-in times and to collect my details. A great start. Upon arrival, we entered the reception lobby amid a spat between hotel management and a group of guests. I don't know the full picture but I certainly agree with the guest perspective given our experience. We waited to be greeted, not particularly long, but longer than anticipated. The manager who greeted us was muddled - We explained who we were and that we had afternoon tea booked for 1 pm. We were told to wait until 1 pm whereby we would then be free to roam the resort. Odd, I'd of thought we'd be having afternoon tea at 1 pm seeing as that was the time we had booked. Alas, we waited in the reception area and were provided coffee - fair enough. As 1 pm bids farewell, we decided to speak with Crystal who seemed to be in control of the dining area and bar. She put us right - sat us down, arranged drinks and afternoon tea shortly followed. It was a decent spread, though rather weighted towards sweet treats with only four 'sandwiches' and no other savoury options. It was tasty enough but too much sugar. The waiter boxed the remaining sweet treats for us to enjoy later - brilliant. We head back towards reception to enquire as to when our room would be ready. It had been ready at 1 pm. Okay, understandable, we must have misinterpreted our first interaction at reception. We were shown to the 'Garden Room (30?)'; peaceful, removed from the main building and initially quite impressive. We unpacked and headed to the Spa - included in our booking - for a little relaxation and warmth. Unfortunately, this is the point where things go downhill quickly. Upon entering the spa the receptionist informed us that there had been a 'mare' - short for nightmare - and that both the jacuzzi and steam room(s) were out of order. We were however told that the pool and showers were still operational. Hmm. We stepped into a tepid 'pool', not big enough or deep enough to do more than potter around, clinging to the few jets of water emanating a slightly warmer stream of water. We quickly left - this is worse than our local community swimming centre. We head back to the room to enjoy the cast iron bath instead. At least th
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
12 maj 2025
I have been to Charlton house three times over the years, not since it was taken over by Montigo Resorts and can honestly say the experience is wonderful. We were the first customers to eat at the Tigo outdoor restaurant and the BBQ was delightful- we enjoyed the Lamb Koftas, Pulled pork, Mac n Cheese and Slaw. The spa treatments were delightful, special shout out to Christina, and the lovely check in spa lady who used to work for BA! Great time all round and will be back ❤️
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
1 maj 2025
Despite several emails, and 0 response, it appears I may have better luck at a resolution through voicing my complaints, and quite frankly horrific experiences, here on Tripadvisor. All I could prewarn before reading the below, is if your considering investing in a membership, please first consider some of the close by competitors, and stay as far away as possible (unless you enjoy facilities in disrepair, frequently being denied access due to 'closed access for private weddings' and incredibly poor customer care). So to begin, I have been a member for 3 or 4 years now, when I joined it was a convenient location for gym/spa access, and the price was incredibly reasonable. This was whilst under old management. When Montigo took over, facilities were closed for weeks whilst renovation was underway. Said renovation left thick glue marks all over the sauna, sauna hand rails which collapsed frequently when used (a sign was literally stuck up for weeks requesting members not to use handrails, seems counterproductive), the steam room does not work and quite frankly smells like feet, the pool is closed almost permanently, and when it is open for use, it's freezing cold. Oh - and the brand new plunge pool is the size of a wheelie bin - and how much compensation did members receive for the 3 weeks while all of this was underway (in which time, we were still paying), none, in fact, they then requested we pay more money to replace our wristbands with new aesthetically pleasing Montigo branded bands. Needless to say, my first complaint surrounding this issue was unheard for many weeks. The prices then saw a huge hike - membership shot from £60 a month to over £100. I would have no issue with this if the facilities had improved, or even just maintained standard, but to pay more for services I truly believe would not pass a health and safety check (that's if they are working that day) is quite frankly appalling. So on to my most recent complaint, seeing as it is being actively ignored. 2 weeks ago we received an email to inform us the spa and gym would be closed this weekend, all weekend, for a private wedding. I do assume this wedding was booked quite a bit in advance of these two weeks, so thank goodness they remembered to let us know. Better late then never, right? Although we have paid to use the facilities this weekend, unfortunately we are not allowed in. Imagine that, paying for a new car and being told by the dealership actually, you aren't allowed to drive it this weekend, we'd like to hire it out as an Uber, sorry. Almost laughable, but not as laughable as lining your pockets with money for a service you are refusing to provide. Illegal, as not contractually agreed, and unlike many of the day to day inconveniences, I do refuse to let this one slide. You are not a charity, and I am not in a charitable mood. Now, I can see on previous reviews (i.e, one gentleman stating your hot tub was less active then a fart in a bath), you have slated their u
Översätt
S‍a‍r‍a‍h‍ ‍C
24 mars 2025
Definitely go for a superior room. Ours had an oak four poster bed and was massive! Beware the hot water - it’s very hot ! A great location for exploring Somerset: Glastonbury, Wells, Street all a short drive away. We came for 3 nights - worth it.
Översätt

Tjänster och bekvämligheter

Träningsrum
Bar
Restaurang
Restaurang
Charlton House
Stil: À la carte
Öppettider: [Mån - Sön] 07:00-21:00
Fler bekvämligheter
Internet
Inomhuspool
Parkering
Receptionstjänster
Restauranger
Hälsa och välbefinnande
Allmänna utrymmen
Företagstjänster
Tillgänglighetsanpassning
Säkerhet

Boendepolicyer

Tider för in- och utcheckning
Incheckning: 15:00–22:00
Utcheckningstid: 11:00–11:30.

Receptionens öppettider: 24 timmar om dygnet

Barnpolicyer
Barn får bo i vissa rum på det här hotellet.
Ytterligare avgifter kan debiteras för barn som sover i befintliga sängar. Lägg till antal barn för att få ett mer korrekt pris.

Spjälsängar och extrasängar
Spjälsängar kan inte läggas till för några rumstyper. Policyerna för extrasängar varierar beroende på rumstyp. Se relevant rumstypspolicy.

Frukost
TypKontinental
ÅlderAvgift
Vuxen
Kontakta hotellet
Ytterligare avgifter för frukost inkluderas inte i totalbeloppet och måste betalas på boendet.

Depositionspolicy
DepositionDeposition krävs
Debiteringsmetoder för depositionEtt fast belopp på £100,00 (cirka 1 290,32 kr) debiteras.
Betalningsmetoder för depositionDet här boendet godtar kreditkort
Återbetalning av depositionDepositionen återbetalas till det ursprungliga betalningskontot på utcheckningsdagen.

Sällskapsdjur
Sällskapsdjur är tillåtna på begäranExtra kostnad
Typ av sällskapsdjur som är välkomna:hundar
Avgift:£50,00 (cirka 645,16 kr) per sällskapsdjur och vistelse

Assistansdjur
Assistansdjur är tillåtna på begäran

Ålderskrav
Den huvudsakliga gäst som checkar in måste vara minst 18 år gammal.

Betala på hotellet

Juridisk information
Det här boendet sköts av en professionell värd. Professionella värdar är parter som agerar i syften som rör deras affärsverksamhet eller yrke och betraktas som näringsidkare enligt EU:s lagstiftning.
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Beskrivning av boende

  • Öppnades: 1809
  • Renoverades: 2023
  • Antal rum: 28
Beläget i Shepton Mallet, är Montigo Resorts Somerset at Charlton House en utmärkt bas att utforska staden från.

Rökning är förbjuden i alla rum.

Under din stilleståndstid kan du ta ett dopp i inomhus pool. För att ladda batterierna eller bara koppla av, besök fastighetens massagerum eller bastu. Fortsätt med din träning med ett besök på träningsrum.

Den här fastigheten är hem för en restaurang. Under din vistelse kan du unna dig rumsservice med mat från den interna restaurang. Avsluta din lediga dag med en drink i bar.

På denna homestay hittar du också faciliteter inklusive en trädgård. Service från receptionen är tillgänglig 24 timmar om dygnet. För extra bekvämlighet finns gratis bagageförvaring också tillgängliga på hotellet.

När du kör till fastigheten kan du använda parkeringsplatsen gratis.

Vanliga frågor

Vilka in- och utcheckningstider gäller på Montigo Resorts Somerset at Charlton House?

Incheckningen på Montigo Resorts Somerset at Charlton House öppnar 15:00-22:00 och utcheckning ska ske senast kl. 11:30.

Vilka tjänster och bekvämligheter erbjuder Montigo Resorts Somerset at Charlton House?

Montigo Resorts Somerset at Charlton House har följande populära bekvämligheter och tjänster: Bastu.

Har Montigo Resorts Somerset at Charlton House pool?

Ja, Montigo Resorts Somerset at Charlton House har en pool.

Är sällskapsdjur välkomna på Montigo Resorts Somerset at Charlton House?

Ja, sällskapsdjur är vanligen välkomna på Montigo Resorts Somerset at Charlton House, men det är alltid bäst att ringa i förväg och bekräfta.

Serverar Montigo Resorts Somerset at Charlton House frukost?

Ja, frukost ingår för gäster som bor på Montigo Resorts Somerset at Charlton House. Frukostalternativen inkluderar: Kontinental.

Hur mycket kostar det att bo på Montigo Resorts Somerset at Charlton House?

Priserna på Montigo Resorts Somerset at Charlton House kan ändras beroende på datum, hotellpolicy och andra faktorer. För att se gällande priser anger du de datum du önskar bo på hotellet.

Hur tar jag mig från den närmaste flygplatsen till Montigo Resorts Somerset at Charlton House?

Den närmaste flygplatsen är Bristol Airport och den ligger cirka 40 min bilresa från hotellet (34,1 km).

Vad har Montigo Resorts Somerset at Charlton House för avbokningspolicy?

Avbokningspolicyn för Montigo Resorts Somerset at Charlton House varierar beroende på rumstyp och bokningsvillkor.

Om det här boendet

Närmaste flygplatsBristol Airport
Avstånd till flygplats34.06KM
Närmaste tågstationCastle Cary Railway Station
Avstånd till tågstation10.7KM
Genomsnittligt pris frånSEK3184
Hotell – antal stjärnor4