No.19 Tiyu South Street, Chang'an District, Shijiazhuang, Hebei, ChinaVisa hotellinformation
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Gästrecensioner
9.4/10
Enastående
813 recension
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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.3
Service9.3
Renlighet9.5
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Explore-15
Deluxerum i queensize
Bodde på nov. 2024
Familj
5 recension
10.0/10
Enastående
Publicerades 8 dec. 2024
The hotel is very conveniently located, super close to the subway station and easy to reach from the train station. There are lots of facilities available at the hotel at different prices: kids playground and sauna’s, swimming pool, spa, massages etc. The staff is very helpful and friendly. Would definitely recommend this hotel for families that want to have a relaxing trip.
Översätt
Svar från boendet: Dear guests, we sincerely thank you for your high praise of our hotel! The hotel is located in a convenient place, close to the subway station and has smooth transportation connections with the railway station, aiming to provide convenience for every traveler's journey. There are a rich variety of facilities, whether it's the children's playground, or the sauna, swimming pool, spa and massage services, all of which are carefully designed to meet the diverse needs of different guests. And our friendly and enthusiastic team members always strive with sincere hearts to ensure that you can feel the warmth and comfort of home at every moment during your stay in our hotel. It's a great encouragement for us to receive your recommendation, and we look forward to having the opportunity to create more unforgettable and wonderful memories for you and your family in the future.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2025
Ensamresenärer
6 recension
10.0/10
Enastående
Publicerades 18 maj 2025
I had a fantastic stay. Quiet rooms (compared to many others), very comfy beds. Breakfast was perfect. Lot's of vegetarian options. Typical chinese cuisine. Western guests find excellent coffee and sufficient continental options.
The lobby is impressive.
Just recognise that for the pool you need to wear a swim cap, and use of thermal area is for additional costs.
Översätt
Svar från boendet: Dear guest Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you had a fantastic stay with us.We're delighted that our quiet rooms provided you with a peaceful rest and that our comfortable beds added to your relaxation. It’s also great to know that our breakfast offerings impressed you. We strive to cater to diverse dietary preferences, so we’re especially glad that our vegetarian options, traditional Chinese dishes, along with coffee and continental choices, met your expectations.Your compliment about our lobby means a lot to us. We designed it to create a memorable first impression, and we’re happy it left a positive mark on you.Thank you for highlighting the pool swim cap requirement and the additional cost for the thermal area. Your feedback helps us ensure that future guests are well-informed. We sincerely hope these didn't impact your stay negatively.Once again, thank you for choosing our hotel. We look forward to the pleasure of welcoming you back soon and providing you with another exceptional experience! Best regards,
Jamor
Deluxerum i queensize
Bodde på aug. 2024
Ensamresenärer
51 recension
9.0/10
Utmärkt
Publicerades 8 sep. 2024
The hotel has an old but fancy vibe too it. It is clean and the staff is very friendly. There is a huge pool in the centre. Breakfast is good but the opening hours could be longer. Location is good.
Översätt
Svar från boendet: Thank you very much for your recognition of the hotel's services. Your affirmation is our greatest support! We will continue to maintain high-quality services as always, and thank you for sharing this with everyone. In Venice, we believe that guests are family, so we are particularly concerned about everything you do during your stay. We will definitely show you a better version of ourselves, always by your side, and strive to serve every family member. We look forward to your next stay.Reply person: Senior Manager Wei
American lodging Adjuster
Deluxe-tvåbäddsrum
Bodde på okt. 2024
Affärsresenärer
6 recension
9.5/10
Otroligt
Publicerades 12 nov. 2024
Service, staff and price…. Everything is perfect ! I’ve stayed at this wonderful hotel for four days and been deeply impressed by the hospitality and quality of the service the hotel has offered . Squeaky clean from inside out and housekeepers super helpful and accommodating! I will definitely come back in the future and recommend it to my friends coming to Shijiazhuang, China.
If I have to say anything needing improvement , I’d like to suggest that the hotel management be a little tougher on the guests half naked in the restaurant for the breakfast buffet. I understand they might just come out it the cozy and hot Sauna. However , public decency also needs to be observed and displayed .
By the way, I made a video clip on the half-naked male guest in the restaurant and the hotel employee standing on his side with a shirt in hands trying to convince the man to put it on . After posting it onto TikTok , it has more than 5000 views in two hours worldwide !
Översätt
Svar från boendet: Dear guest,First of all, we sincerely appreciate your detailed and overall positive feedback about your four-day stay with us. We're overjoyed to know that our hospitality and service quality left a deep impression on you and that you were satisfied with the cleanliness and the helpfulness of our housekeepers. It's truly an honor that you plan to come back and recommend our hotel to your friends visiting Shijiazhuang.Regarding the situation you mentioned about the half-naked guest in the restaurant, we apologize for any discomfort it may have caused you. We do take such matters seriously and usually try to handle them in a polite and appropriate manner to ensure public decency while also respecting our guests. Your suggestion is well noted, and we will review and strengthen our management in such aspects to avoid similar incidents in the future. However, we would also like to kindly request that you consider removing the video from TikTok. While we understand your intention might have been just to share an observation, it could potentially have an impact on our hotel's image and the privacy of other guests. We hope for your understanding and cooperation in this regard. Once again, thank you for choosing our hotel and for sharing your valuable thoughts with us. We look forward to welcoming you back again. Best regards
Billy Bat
Deluxerum i queensize
Bodde på juli 2024
Ensamresenärer
94 recension
8.5/10
Mycket bra
Publicerades 12 aug. 2024
I stayed a couple nights. The room is large and nice. Non smoking, yet there's a bug glass ash tray in the room. Good thing it did not stink of cigarettes.
When I checked in the front desk staff for some unknown reason decide it was necessary to take a photo of every single page of my passport. It felt very invasive.
Översätt
Svar från boendet: I'm sorry to bring you bad experience, your international experience failed to satisfy you Williams in the heart has remorse thousands of times, for Williams not too professional behavior we immediately to staff training, the health of the room also strictly, hope that through efforts to get every came to Williams foreign friends affirmation and encouragement. Thanksgiving meet, looking forward to meeting with youReply to the senior manager of A Wei
Svar från boendet: 尊敬的賓客,感謝您選擇入住威尼斯水世界大酒店!非常榮幸能為您提供服務,並收穫您對酒店地理位置與建築外觀的認可!我們始終致力於打造舒適且獨具特色的入住環境,很高興能讓您感受到酒店的輝煌大氣。關於客房設施細節,我們會持續優化改進,期待未來能為您帶來更優質的體驗。若您有任何需求,歡迎隨時聯繫我們,期待與您再次相遇!回覆人:高級經理阿偉
Svar från boendet: 能收穫您如此高的評價,我們激動得想原地轉圈圈!從床品柔軟觸感、洗漱用品的貼心配備,到房間的整潔與衞浴的舒適,每一處細節都藏着我們滿滿的誠意~您“住了還想再來”的認可,是對我們最大的褒獎!已把這份期待記在小本本上,下次一定準備更多驚喜,等您回家!回覆人:高級經理阿偉
Svar från boendet: 感謝您抽空分享這段超用心的入住體驗!能得到您對環境、服務的認可,我們開心到“起飛”~房間特意配備加濕器,就盼着能讓您住得更舒適,看來小細節真的被您注意到了!説到早餐,中西美食琳琅滿目的背後,是我們精心搭配的巧思,燒賣能獲得您的偏愛,廚師團隊聽到都要“驕傲”啦!關於其他收費項目,我們也在不斷優化服務,希望後續能為您帶來更多驚喜!期待下次再為您打造難忘的入住之旅~回覆人:高級經理阿偉
Svar från boendet: 感謝您的大力推薦!能得到您的認可,我們倍感榮幸。酒店坐落於裕華路邊,獨特的地理位置加上精心打造的房間設施與裝修,都是為了給您更好的體驗。而早餐是我們尤為用心準備的環節,能讓您吃得豪華又滿意,真是太好了!期待您再次下榻,我們定不負所望,繼續為您帶來優質服務 。回覆人:高級經理阿偉
Svar från boendet: 尊敬的貴賓,非常感謝您選擇我們酒店並給予如此細緻且暖心的評價!得知您在各個方面都有很棒的體驗,我們由衷地感到高興。您提到前台人員熱情周到,讓入住和退房流程都無比順暢,他們一直致力於為每一位客人提供貼心的服務,您的認可就是對他們最大的肯定。酒店位置優越、交通便利且停車方便,能為您的出行助力,這也是我們期望做到的。房間乾淨整潔、床鋪舒適,洗漱用品貼心,這些細節之處能讓您滿意,我們深感欣慰。早餐能憑藉豐富的品種和不錯的味道滿足您的味蕾,給您帶來美好的一天開端,我們也很有成就感。在價格方面,能讓您覺得合理且性價比高,在同類型酒店中脱穎而出,我們更是備受鼓舞。期待與您再次相遇,我們會不斷提升,為您打造更難忘的入住體驗!回覆人:高級經理阿偉
Svar från boendet: 尊敬するお客様、誠にありがとうございます。ご高評価と詳細なごフィードバックをいただき、大変嬉しく思います。当ホテルは常にすべてのお客様に質の高い宿泊体験を提供することを目指しています。ホテルの外観、無料駐車、客室施設、そしてコストパフォーマンスなどの面でのご承認をいただき、大変嬉しく存じます。同時に、迎賓フルーツの配達が遅れたことについて、心からお詫び申し上げます。直ちに内部のコミュニケーションと管理を強化し、このような状況が再発しないように努めます。またのご来店を心よりお待ちしており、より完璧なサービスを提供させていただきます。
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2025
Ensamresenärer
9 recension
10.0/10
Enastående
Publicerades 22 maj 2025
房間夠大乾淨整潔果斷續訂3天
Översätt
Svar från boendet: 太感謝您的信任與支持啦!能憑藉寬敞整潔的房間贏得您的“續訂三連”,我們激動得想給團隊小夥伴們加雞腿!接下來的三天,我們定會全力保障您的入住品質,有任何需求隨時呼喚前台,小到生活用品補充,大到行程建議,我們24小時在線!願這幾日的時光,都能成為您旅途中超愜意的片段~回覆人:高級經理阿偉
Svar från boendet: 親愛的客人,非常感謝您抽出寶貴的時間為我們撰寫入住評價。對於您提及的諸多不足之處,我們已銘記於心,並迅速制定了相應的改進措施。關於雪櫃飲料未標明價格給您造成的困擾,我們立即安排專人負責完善標識工作,確保每一款飲品都清晰標註價格,讓您消費得明明白白。針對電視機老化的問題,酒店已將更新換代納入近期的採購計劃,力求為後續入住的客人帶來更清晰、便捷的視聽體驗。同時,我們也會加強對酒店服務細節的打磨,提升整體服務品質。再次感謝您的直言不諱,您的反饋是我們不斷進步的動力源泉。期待未來能有機會再次為您服務,讓您見證我們的成長與蜕變。回覆人:高級經理阿偉
Svar från boendet: 尊敬的客人:非常抱歉給您帶來了不愉快的體驗,得知我們沒能為您提供滿意的服務,我們全體員工都感到十分愧疚。關於附近餐飲和景點訊息的提供,我們做得遠遠不夠到位,這違背了我們一直追求的服務宗旨。我們已經對相關員工進行了嚴肅的批評和培訓,確保此類情況不再發生。同時,為表歉意,若您下次入住,我們將為您提供一份精心準備的周邊美食和景點攻略,感謝您的反饋,這對我們改進服務至關重要。期待未來能有機會彌補這次的遺憾,為您帶來真正優質的服務體驗 。回覆人:高級經理阿偉