The location of the hotel is great. The rooms were clean and generally tidy. I was surprised to find however that there were no disposable slippers although that maybe a hotel policy to prevent waste but I think they should be made available on request.
Breakfast had a good selection and was worth the cost. Sadly, we did not have time to avail of any of the other facilities in the hotel.
The weak point seems to be the check in process. It took far too long, I do not expect to spend fifteen minutes to check into a hotel with a prepaid reservation. There is no issue with language as I can speak Chinese. I realise that there are extra steps to deal with when dealing with overseas guests but they seemed pretty clueless when I presented them with a permanent resident card and insisted on my passport instead. The fact there was no entry stamp in my passport as it is new confused them even more and I had to waste more time finding my old passport which luckily I had with me. I was then asked various questions concerning my travel history which in over a decade in China I have never been asked before and when I asked why they needed this information there was no definitive answer given. I also received a follow up call encouraging me to leave a review and to join their membership program, this is not expected and guests information should not be used for marketing. I expect that a manager will see this review and should note these concerns and speak to their reception team to rectify this.
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