Frank G
22 september 2024
DO NOT STAY HERE. Due to work obligations, my family amd I arrived at 3 am Friday night/Saturday morning. We get on the elevator and are welcomed by an elevator floor covered in dry vomit. We get to our floor and there's more dried vomit on the floor by the elevator. We open our room door and are greeted by an air condotioner that didn't work. By 3:15 am, I'm calling the front desk to complain. Well, out of the hundreds of hotels I've stayed at in 8 different countries, this is the only one without 24 hr emergency maintenance. I was gonna try to find another hotel but my son had to be at a competition in 4 hours and needed some rest so we stayed. At 7:15 am, I complained to the supervisor....my complaint from a few hours before was never passed on to him. We left and came back that evening. Sure, they fixed the a/c and cleaned the vomit in the elevator (but not the vomit on the floor I was on), but at 1 am Saturday night/Sunday morning, the fire/smoke alarm started beeping due to a low battery. I call the front desk...no 24 hr service so it would have to be fixed after 8 am. By 2 am we were checked out of that HORRIBLE place. You know what my consolation prize was? A free bar voucher. Super classy Hilton. I booked a room for a 48 hr hour stay and 23 hours after we got there we were forced to leave because of their incompetency, yet we were charged for a 2 night stay and offered a bar voucher for our troubles. Remember...vomit is a biohazard and a non-working smoke/fire alarm is a safety hazard. Both of which these people did not care about. You really think they care about you, your safety, and your stay? Guess again! They only care about the money.
Översätt