Hilton Shreveport

This hotel was horrible! They had a computer outage that caused our vehicle to be inaccessible for 2 days because the key cards didn’t work. This caused me to incur $162 in Lyft rides. They charged my bank card multiple times beyond the cost of the stay. They overdrew my bank account and caused auto pay bills to be rejected, cost me multiple nsf fees. I was told that we didn’t need to worry about the extra 2 nights we stayed and have receipts for each night and they turn around 6 days after we left and charged my finances card $280 without authorization and overdrew her bank account. I have called corporate, the property along with emails and complaints through their Facebook page where I’m told somebody will contact me and they don’t. I call the hotel and they put me on hold and never come back or tell me the manager isn’t available. But they gave me 20,000 points so I guess that’s resolution in their eyes. Which is laughable because even if I was going to stay with them again that wouldn’t even throw a stick at covering a free night.

The Hilton was such a nice hotel to stay at. It is one of my new favorite Shreveport hotels. It was very clean, very nice staff that was very helpful. I called the front desk with questions and they was so nice and helpful. We brought our service dogs and the staff was so nice about it. I love the check in/check out feature on app. You can also chat with front desk on there and get a very quick response. The air conditioning worked very good and beds were super comfy.

DO NOT STAY HERE. Due to work obligations, my family amd I arrived at 3 am Friday night/Saturday morning. We get on the elevator and are welcomed by an elevator floor covered in dry vomit. We get to our floor and there's more dried vomit on the floor by the elevator. We open our room door and are greeted by an air condotioner that didn't work. By 3:15 am, I'm calling the front desk to complain. Well, out of the hundreds of hotels I've stayed at in 8 different countries, this is the only one without 24 hr emergency maintenance. I was gonna try to find another hotel but my son had to be at a competition in 4 hours and needed some rest so we stayed. At 7:15 am, I complained to the supervisor....my complaint from a few hours before was never passed on to him. We left and came back that evening. Sure, they fixed the a/c and cleaned the vomit in the elevator (but not the vomit on the floor I was on), but at 1 am Saturday night/Sunday morning, the fire/smoke alarm started beeping due to a low battery. I call the front desk...no 24 hr service so it would have to be fixed after 8 am. By 2 am we were checked out of that HORRIBLE place. You know what my consolation prize was? A free bar voucher. Super classy Hilton. I booked a room for a 48 hr hour stay and 23 hours after we got there we were forced to leave because of their incompetency, yet we were charged for a 2 night stay and offered a bar voucher for our troubles. Remember...vomit is a biohazard and a non-working smoke/fire alarm is a safety hazard. Both of which these people did not care about. You really think they care about you, your safety, and your stay? Guess again! They only care about the money.

Diamond stay away. Front desk clerk would not give extra breakfast pass because I didn't select 3 guest when I reserved my room....lol... give a diamond two extra passes.Hilton needs to refocus and start taking care of these small issues.Do better!

FRAUDALENT CHARGES NEVER HAD A RESERVATION NOR BOOKED ANYTHING BUT MY ACCOUNT ALL OF SUDDEN OVER DRAWN ALMOST $ 300 from where I was surprised with a mini getaway with fiance And stayed the weekend. The hotel was paid for before we arrived with his bank card. I made the mistake of buying breakfast with my card only to now 2 weeks later wake up to a negative account from them. They will not return calls and the one time I got a human on phone to tell me that this was not their problem that someone without permission ran my card for almost $300. I stated that i didn’t sign for these charges nor did I show proof of id or give permission and they stated they would not fix this because it’s normal for them to run credit cards of any guest . CYNTHIA Mcclary with EXECUTIVE ESCALATIONS! Aside of this their computers were down we had no room key if we left room had to have security let us back in room after waiting in hall for 45 mins we had our vehicle however our car was stuck inside the parking garage because of the computer outage and not having room key. There’s so much more however this place ain’t worth my breath!

The Good: Right on the river area. Good bar and restaurant on the premises. ATM available in the lobby area. Bedding and room furniture were in great condition. The TVs were fairly new and good selection of viewing options. The Bad: Parking fees Room AC handler door was loose.

Pool is small. No free breakfast. Hotel is fairly new and good for biz. Room is clean in modern design. 3 stars because the room cleaner came 3x. 10.30am,10.45am and 11.15am. I already said I will be checking out at 12. Really hate being disturbed especially I am in middle of a meeting.

The pillows are the best! The service was impeccable. Room was spotless. Room service was great. Valet service was awesome! I love the fact that the water bottles were courtesy and were replaced when I asked for them to be replaced. I will surely be staying at this Hotel upon any future Shreveport visits.

I will NEVER book here again. The prices and customer service are both ridiculous. I paid for breakfast that I never received after waiting 40 minutes and being made late for work. I was also charged $35 to park 1 vehicle on top of $12 for parking being added to my room. This place and the management is a joke.