Shrewsbury Town Centre

房間隔音效果太差了

服務人員態度很好，設施一般

Always a good stay here - we have been 3 or 4 times now. Reliably good and great value for money. Staff are friendly and helpful. Location is great. Standards are high in décor, upkeep and presentation. Plenty of choice of places to eat but the bar here is nice.

I have never been spoken to so rudely as in this establishment . We went in to the restaurant in the evening looking for a small plate to eat. We did not want a full 2 course meal deal. After waiting to be served, listening to the surly manner other people were dealt with, when the lady came to take my order she asked if we had a meal deal and when I said no she said sorry and immediately turned to thd next person, then turned to the next person who told her I was next. Once again she said no very very rudely, said if I didn't book a meal deal I couldn't eat there, despite the fact there were very few peopke eating The duty manager said if would have been cheaper then reluctantly agreed we could order a small plate. The lady, loosely termed, of course, had never heard of customer satisfaction. Then, to top it up, the room was far too warm, no way of reducing the temperature or opening the window to let fresh air in, and duvet covers as heavy as could be. I was too upset to get a good night's sleep. Apparently, these circumstances are not covered by the good night's sleep guarantee. I shall never use this establishment again, or dine in any on site restaurant in Premier Inn again. At least the beds are comfortable. It's not worth complaining either as they couldn't care less once they have had your money . Avoid and go elsewhere. The receptionist was very nice though and is not included in my dissatisfaction

Firstly I would like to say all the staff here were very friendly and helpful and obviously worked extremely hard. We had a premier plus room which are all on the 4th floor (not great when I don't like lifts) why not have some premier plus rooms on each floor? We had a river view which was nice and the room was very quiet but due to the widows not opening they became very stuffy overnight with condensation forming on the windows even with the air con put on low at 19c? The room itself was clean, comfortable and the bed was very comfortable, walk in shower and the bonus of a fridge. Unfortunately the toilet seat was broken and although reported it was never replaced which meant using it very defensively! It was reported again at check out so I hope room 415 now has a new toilet seat as it was dangerous! Breakfast was the usual PI breakfast of most stuff not really warm but my husband enjoyed what he had. The location is amazing a quick walk from the station and very central to everything with a great bar across the road called The Venue. I would stay here again.

This was the best Premiere Inn we've had. The staff were friendly and helped us with everything we needed over and above any standard service. The hotel is right near the town centre, which made everything accessible by foot. We would go again to this hotel whenever we visit Shrewsbury, or anywhere nearby.