Mercure Sibiu Arsenal

There were bed bugs on my bed and pillows! It is not acceptable. The staffs are nice to help me change the room. But such thing should not happen at the first place. The location and amenities are good. The breakfast is also ok.

I had an absolutely wonderful stay at this hotel in Sibiu! The location is perfect—right next to a beautiful park, offering a peaceful and relaxing atmosphere. The hotel itself is spotless, with impeccable cleanliness in both the rooms and common areas. The staff was incredibly friendly and professional, always ready to assist with a smile. I truly appreciated their warm hospitality. The indoor pool was a fantastic bonus, perfect for unwinding after a day of exploring the city. The on-site restaurant exceeded my expectations, serving delicious food with a great variety of dishes. Every meal was fresh, flavorful, and beautifully presented. Overall, my experience was exceptional, and I couldn’t have asked for a better stay. I highly recommend this hotel to anyone visiting Sibiu. I will definitely be returning!

Relatively new hotel that has not yet found a way to function smoothly. Reception staff were some really great and some rather bored. I had received an email to check in online, but this did not work. In the hotel I was told that it never works. Then why send the email? I did invest time. The booking data in the accor app informed me that the swimming pool was temporarily closed. In the hotel, it was open. Our room had some issues, we found an empty chocolate bar wrapper on the armchair, two lamps were not properly fixed to the wall, the toilet seat was also loose. We reported this upon checking out as one of us was not feeling well and did not want to be disturbed. The second room was not made every day, no idea why. Breakfast was theoretically very nice. In practice, there was not enough staff. No plates, no bowls, no cups, no glasses, 3 out of 4 coffee machines needed servicing and when I asked a young woman about it she showed me the one working (with a queu of 8 guests). Also - who chose the dishes? Smallish cups (150 ml) and glasses without handle, how are tea drinkers supposed to handle their drinks? Apart from the teething problems, nice choice of breakfast food. But if you are understaffed, do not oblige guests to book breakfast, I could not find an option without breakfast and it would relieve pressure from staff.