Won Residence & Spa

This is a beautifully styled hotel. It has nice comfortable rooms and an outstanding pool/garden area with lots of greenery and shade to cool off. The staff are very helpful, friendly and attentive. They went above and beyond expectations and even helped us freshen up before our night flight. The kitchen puts out excellent food for breakfast, lunch and dinner. You can even enjoy a drink and meal on the rooftop deck. It is a 15 minute walk to downtown. We didn't mind the walk, but in summer, you might want to get a tuk tuk to avoid the heat. Our family loved our time here and the wife was very happy, which made things even better. 🙂

This is what happened, then ask yourself if you ever want to book a room with them: - We booked a room on booking. - We arrived normally at the hotel. - The receptionist came straight to us nervously and laid to us in the face (telling us the ENTIRE hotel is closed, *** why are they full dressed even there then? Why did we not get notified before?) - I said, this is BS and I want to talk to some „manager“ - A man, named Rom, came down the stairs to us (He was already observing us from the top of the hotel) - This is when all gets funny. He basically told us to „piss off“ because the price for which we booked it was a mistake of his, and hence or we pay the correct price (ah so I thought the hotel was closed?) because otherwise his boss, which was in France apparently, would make him pay the difference. - I said, wait a minute. This is not really pir problem and we have the right to stay! I even, because I felt for him (idk why to be honest) offered him that we could stay in any cheaper room and even pay more (but not the full price) so that the hole situation is for both somewhat acceptable. - He couldn’t do that, and ask us to leave! This hotel apart from beeing runned by dishonest people is a joke compared to better options like onederz! (the hote we ended up and are now looking back, even thankfull for that!) Anyways, if you can, avoid this place!

We have been traveling Asia since August and have stayed in many large, highly rated hotels, as well as smaller boutique hotels. This is a smaller boutique hotel located within minutes of town center, Siem Reap. Of all the hotels, large and small, that we have stayed in during our travels, this place proved to be one of the most enjoyable, comfortable, and service-oriented places we have stayed. The room was immaculate, and the Air Conditioning kept our room perfectly accommodating. The weather was quite hot and humid, so after touring for 6-8 hours, coming back to a cozy, air conditioned room felt like home. The king-sized mattress was so comfortable, and the separate shower and tub were convenient. We ate dinner at the hotel restaurant by the Rooftop the first night. Then my wife reserved dinner at a highly rated restaurant in town center the next night. For us, the food at our hotel was much better than that of the highly rated restaurant and other local restaurants we ate at, so we decided finish our stay enjoying breakfast and dinner at our hotel. The cook and servers are extremely professional and always smiling. The landscaping, greenery, and pool made it so relaxing. Every morning we would go sit by the pool with our coffee and fresh fruit. We would drop off our laundry, which was cleaned, and neatly folded when we returned. We highly recommend Won Residence , and will definitely stay here again in the future.