The Cockatoo Nature Resort & Spa

Booked the room through Trip.com app, precising we will do a late check-in. When ae arroved, people seemed not aware or our booking and rushed to prepare a room which was not what we booked. Things get fixed the next morning but it was not really a pleasant arrival... Aside that, the hotel is nice and the staff friendly. But it would deserve more careful cleaning. The location is great in a quiet area but at a walking distance from the Old Market area. The included breakfast is really decent.

このホテルは本当に当たりです。 大大大満足。 スタッフは片言ながら充分コミュニケーションとれました。 ホテルに入る最後の道がちょっと暗いのでローケーションはマイナス評価です。 あと、朝食のパンが非常に美味しかったです。(小麦の味が...とかじゃないけど、薄パリッふか〜って感じです。)

Don’t book. Sadly something must have gone terribly wrong since the last reviews of this resort. The place is not maintained - there was no restaurant, no spa, no poolbar as claimed. Apparently nobody has stayed here for a long time and the photos are surely very old. Two dirty sun beds had been placed by the pool side for our stay. Hardly any of the long list of amenities were present in the room. What is worse is that the room was hardly dusted, surfaces were sticky and towels were old and stained. The hot water in the shower was dangerously hot, I almost burnt my skin and got a big bruise on my foot as I dropped the heavy shower head on my foot due to the shock. There was nobody else around, not even staff - very spooky. We had booked the “resort” for five nights and the hotel had demanded a pre-payment, total scam. We had to leave after one night- there was no way we could have stayed there for a second longer. I am a seasoned SA Asia traveler and have visited Siem reap several times. There are plenty of nice places to stay in the vicinity and the larger Siem Reap- even for a lesser price. This experience was a shock and the owner/ manager seems not to be responding to the request of reimbursement either.