The Sanctuary Residence

We were staying in what they call the 'Wow' collection, all I can say is wow, how they have got the nerve to call it that! The rooms look good in the photographs like all listings but up close they were shabby with chips out of furniture and wall covering coming loose (see pictures). It also had one of the hardest beds I have ever slept in! Also one of the smallest sinks I've seen in a hotel and nowhere to put your toothbrush etc., also a badly chipped tap. The swimming pool while looking great in their photographs was right next to an industrial unit and the paving and planters needed repair, see pictures. Very nice staff (although a little disorganised), the hotel seems to have to be struggling and in need of investment. We found this with other hotels in Cambodia, the effects of covid and the Chinese leaving during the pandemic has left places like Siem Reap almost empty. This had a positive effect for us in that the temples weren't crowded giving you better views and atmosphere. Overall not good value for money as we paid the same amount we would have for far superior hotels, we thought it was a boutique hotel but really it was just small!

slightly dated hotel, the age shows in the room but staff were amazing. immediately offered me a drink upon arrival.

I stayed at the Sanctuary Residence on a business trip to attend a conference that was being held at their property. The staff was extremely helpful and friendly. They offered a good variety of food. The room was spacious and comfortable. The best part was the rest areas on the property, which included an adult swing. This is a wonderful boutique hotel in Siem Reap, Cambodia.