Piazza Paradiso Accommodation

Отличное расположение у Дуомо. Очень легко было найти вход. Удобно, что заселение возможно в любое время (хотя персонал на стойке регистрации только в определенные часы). За день до заезда отель сообщил код для заселения. Очень порадовали кофемашина, эл. чайник и холодильник в номере

Close to the Duomo Pros: Great location for exploring, super comfortable bed, hot shower. Cons: Parking is difficult if you don't want to pay the 25-30 euros. We parked in the tiniest place in a "lot" that was about a 10 minute walk away and we were extremely lucky to find that "spot". No AC after Oct 1st. The room was pretty warm so we just ended up opening the windows, which helped a lot. The issue then was the noise. Super loud below, with scooters, cars, and pedestrians going by all night. We closed the windows for a while to be able to sleep. It was so loud, even with using earplugs. Communication: we sent a message on whatsapp asking about the AC unit, using the after hours number (since it was after 2 pm), and we never received any response until the following morning shortly before we checked out. Breakfast: you can walk down the street to get a sandwich, coffee, or morning pastry for 12 euros per person. No thanks. We found a nearby market and bought some fresh fruit instead. Overall: We did like the close proximity to everything, and the bed was super comfy. The room was also spacious and nice.

We had been looking forward to a long awaited rescheduled tour of Tuscany starting in beautiful Siena for 2 years. After careful research I had booked our first night accommodation for myself and 4 friends ( all in our 60's and 70's) at Piazza Paradiso that looked perfect for our needs. On arrival at 3pm we found the reception closed with an emergency number to call. On calling the owner (Fabio) informed us that we didn't have a booking, then he claimed it had been cancelled in February ( it absolutely had not). Clearly he had double booked our rooms. This was most disappointing and alarming for us. I understand that mistakes may happen, which this may have been ( though I rather think perhaps he may have received a better offer for the rooms. However the way it was then dealt with was shocking and disappointing. He refused to come and speak in person to us and left us stranded in the unattended lobby claiming he would call back with some alternative suggestions to stay. He did not, and we were forced to search on foot for alternative rooms. We eventually found another hotel which had rooms, though for a far greater price than we had budgeted. A most unprofessional and uncaring way to manage a business in hospitality.