Melia Sol Y Nieve

NOT SUGGESTED! OVERPRICED for a poor quality and service! No flexibility and no helping attitude. It was so disappointing from the very first day. - no help was provided for skiers where they can buy tickets (if the machine is out of order in the hotel) - the spa: not hot water and not cold either. Nor for spa feeling, neither for swimming (the area for kids is so small that my water-addicted kids did not want to go for the 2nd time) - the rooms are terrible noisy. Impossible to sleep without ear plugs - whenever we wanted to eat/book a table in the restaurant, they were fully booked but the tables were empty - the food in the bar is terrible - the ceiling in the sitting area is soaking Only positive: the service and assortment at breakfast I have also imformed the manager in duty about all of my concerns and bad experience to give them the chance to improve. No improvement while we stayed…

Absolutely disgraceful 570 euros for basic room Per night We paid for upgrade last week by card arrived and want another 170 euro to upgrade not a chance reception staff arrogant and abrupt Manager no help at all even with the card payment in front of her would not honour what we paid so ended up with a room that needs some major refurbishment Furniture tired and dated worn Massive crack in sink our six year old granddaughter could slice her hands on mini bar empty… mini bar fridge not chilling our bought soft drinks actually Luke warm …no teas coffee as described on website Key cards won’t open door Went down to complain to reception said the would sort issues forthwith Went down again 7 pm on way out for dinner …. Returned from dinner 9.30 pm our granddaughter wanted a cold drink 🤷🏻‍♂️ Absolutely nothing done went down to complain again was told by duty manager they would send two cups of coffee up or two bottles of water free of charge from bar … really For a £500 a night hotel AVOID AT ALL COSTS THIS HOTELS CUSTOMER CARE IS NONE EXISTENT AN ABSOLUTE DISGRACE SOL HOTELS AVOID AVOID AVOID

Very disappointing and though I usually wouldn't write a negative review, I would like to warn fellow travelers. Please read other similar reviews as this is not a stand-alone opinion. There is misleading information this is a SPA hotel. The spa comes with a very high additional surcharge and more so you will need to pay an additional for mandatory flip flops and swimming caps. Rooms are very basic, old-fashioned, and have no AC. Rooms are getting very hot and you cannot sleep comfortably with an open window due to party noise outside and people smoking at the patio. Beds are single, joined to double, and uncomfortable. I would like to say that the staff was nice and helpful but unfortunately, this was another disappointment. Melia Sol y Nieve is not a hotel to recommend. Please consider other, better options in the area. This is not the standard you would expect from Melia!

I could have rated this hotel 5 out of 5 apart from one significant issue we had. The room was boiling, despite asking at reception nothing could be done and we spent 4 nights boiling even with sleeping with the window wide open ! Everything else was great, the breakfast was fantastic loads to choose from. The bar was lovely and the food available here was great. The spa was wonderful and we thoroughly enjoyed an afternoon there. The parking was great with the valet service being greatly appreciated. Such a shame the oven room let the experience down.

Rooms very dated … from the 80s. Staff inexperienced … nobody seemed to be able to answer a question. €35 to go to swimming pool plus €4 for a hat and €4 for flip flops Marcos at reception particularly unhelpful. Staff not friendly. Coffee at breakfast awful… out of a canteen machine.

The third hotel we’ve visited after Melia Sierra Nevada(4*) and Vincci Rumaykiyya (5*), but by far the best Hotel. Breakfast is outstanding, modern interior, perfect location in the city center ( no skibus needed), valet parking, machine for skipasses at the reception, nice bedrooms and great staff. Thank you for giving us the feeling that your guests are the most important. This should be standard, but these days standards seem to have changed. You do a great job. We will definitely be back.

Perfect ambience. From checkin to checking out everything was great. We didn’t book directly so had to pay for the Meliá Spa, however definitely worth it. The breakfast buffet caters for everything, fresh omelettes.. yum. The hotel entertainment was truly amazing, we had sax, violin and the Spanish tenors. We would definitely be back. The location is great for ski chairs. You are even allocated a locker.

Unfortunately an average stay. Melia have clearly invested a lot of money in the the hotel reception and restaurant which has a real wow factor on arrival. However, the facade doesn’t match the room standard which is quite tired and out of date decor wise. We stayed for three nights B&B at a cost of just under 1000 Euros, not cheap. The triple room was stifling hot making it very difficult to sleep, the room decor was tired and outdated as was the bathroom. On asking about the heating we were told by reception that the hotel runs at 21 degrees and we would just need to open a window. That was fine but where our room was situated on the 4th floor there was a constant hum coming from somewhere so again sleep disrupted even though the beds were comfortable. The restaurant breakfast was good with a varied selection in the typical hotel buffet style, nothing spectacular. Restaurant staff were very friendly and attentive. Parking was an additional cost of 25 Euros per day which is steep and should be complimentary given the price for three nights. Overall ok but not really worth the money….

If you're a light sleeper DO NOT stay at this hotel. You can hear everything the room next door is doing. They pee, you hear it, they walk, you hear their footsteps banging. You want to go for a swim for 2 hrs? It's an extra €29 EACH! This hotel literally charges you for everything. I would advise people to rent a private apartment rather than stay in this hotel.. I don't know how it's got a 4Star rating I've stayed in better roadside motels.