XIHU RESORT HOTEL

The hotel connected to the beach, the room is clean and good service, breakfast is good.

This was the worst experience I’ve ever had! The breakfast food was not clean, with insects in the porridge and hair in the seasonings. You can see my live photos below! The service was poor, and the staff couldn’t speak English or Chinese! I asked for fried eggs cooked on both sides, but they couldn’t understand. What irritated me the most was a waitress named Iem Liheak—she snatched two bottles of yogurt from my hands that I had brought for my kids’ breakfast! She was very rude, with a fierce expression on her face! Her manager later came to apologize, but her attitude really annoyed me. How could such an expensive hotel hire such low-quality staff? Additionally, this is the only hotel I’ve stayed at where you have to pay for more than two bottles of mineral water in the room—and it’s just regular mineral water! Such a stingy hotel! The facilities and services don’t match the price at all. I really don’t recommend choosing this place!

Facilities are good, rooms are clean. Abit too strict with all the rules. Too many Chinese people smoking everywhere.