RIVA Hotel SHV

RIVA Hotel SHV recensioner

RIVA Hotel SHV

2 Thnou Street, Sihanoukville, Sihanoukville Province, CambodiaVisa hotellinformation
RIVA Hotel SHV
RIVA Hotel SHVRIVA Hotel SHVRIVA Hotel SHV
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Gästrecensioner

8.4/10
Mycket bra
91 recension
Verifierade recensioner
Läge och interiör8.0
Bekvämligheter8.4
Service8.4
Renlighet8.9
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Alla recensioner(91)
Positiva recensioner(86)
Recensioner med foton/video(16)
Utmärkt vistelse!(21)
Utmärkta rum(16)
Stora rum(12)
Utmärkt mat(7)
Utmärkt läge(7)
Fin utsikt(6)
Utmärkt pool(6)
För högljutt(5)
Negativa recensioner(5)
멍데이
Superior-rum i kingsize
Bodde på feb. 2025
Ensamresenärer
1 recension
2.5/10
Publicerades 16 mars 2025
I was bitten by an ant while sleeping. An ant came up on the bed. I woke up early in the morning because of ants and asked to change rooms. I was scared. I was worried that ants would get in my luggage. But they said they couldn't change rooms even if bugs came out. I can only change bedsheets." This is the only hotel in the world that says it cannot change rooms where bugs come out. The female counter manager laughed at me in a ridiculous way. I'm angry. The sound of construction right next to the hotel is also very stressful. It's the worst. I ruined my vacation because of ants.
Översätt
Svar från boendet: Thank you for your feedback, and we sincerely apologize for the inconvenience caused with about bugs on beds. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath
Dr. Joern Henning Kiepe
Rum King Deluxe Plus
Bodde på dec. 2024
Par
58 recension
4.5/10
Publicerades 1 feb. 2025
Big construction site right in front of the hotel. VERY NOISY FROM 7:30 A.M. TO 9 P.M.!!! Ocean view with BIG noise! Hotel management is unwilling to give any compensation although the construction/noise wasn’t indicated by the hotel. They just apologized in written. Don’t stay in this hotel with the ocean view until construction has ended.
Översätt
Svar från boendet: Thank you for your feedback, and we sincerely apologize for the construction nearby in Jan 2025, which only few weeks, since end of Jan 2025 no more constructions. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath
Gästanvändare
Superior-rum i kingsize
Bodde på dec. 2024
Par
4 recension
8.0/10
Mycket bra
Publicerades 13 feb. 2025
The location is kinda far but the view and cleanliness was excellent I stay here every time I visit Sihanouk ville.
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
Anonym användare
Superior-rum i kingsize
Bodde på jan. 2025
Annat
14 recension
10.0/10
Enastående
Publicerades 8 feb. 2025
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Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
SONEM KUY
Rum Superior King Plus
Bodde på feb. 2025
Familj
4 recension
10.0/10
Enastående
Publicerades 30 mars 2025
It is nice hotel, big room and good location. You can easily find a lot of Chinese restaurants nearby. Nice roof top swimming pool; but a bit small car park and the breakfast is not really impressive.
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath
Gästanvändare
Superior-tvåbäddsrum
Bodde på feb. 2025
Res med vänner
8 recension
8.5/10
Mycket bra
Publicerades 4 mars 2025
The rooms and big and pretty clean. The hotel feels luxurious. The pool is big and the view is nice, you also have a steam room (for women) and sauna (for men). You got towels at the pool. However I did not like the surroundings. There is a 7/11 tho. The breakfast is good, with western and eastern options.
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, and operating with full facilities. While surrounding area in this city under development and improvement, all will be better soon. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath (Operations Manager)
Gästanvändare
Superior-rum i kingsize
Bodde på jan. 2025
Affärsresenärer
1 recension
3.5/10
Publicerades 28 feb. 2025
A horrible place, tricks everywhere. Hotel deposit is high USD 100 and only accept cash without card. When checking out, insist you to take a seat and will just inform you after a while and hope that you will forget about the deposit, when reach airport, most people will not have enough time to redeem back. They insist on original receipt even if you ask friends to pick up.
Översätt
Svar från boendet: Thank you for your feedback, and we sincerely apologize for the inconvenience, and deposit is needed for all guest stay and return upon check out immediately. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath
Rosapisith
Superior-rum i kingsize
Bodde på jan. 2025
Familj
3 recension
4.0/10
Publicerades 16 feb. 2025
Poor service, No welcome drink no towel for my groups, they keep going back and forth passing us. Hotel had my special request confirmed, I asked “ room in front of of each other”, but they gave me apart from each other. “Away from elevator” but they put next to elevator. Staff should be trained. Females receptionist that day very unprofessional. Location just so so, close to the beach but not a nice beach. Would never come back.
Översätt
Svar från boendet: Thank you for your feedback, and we sincerely apologize for the missing points. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på jan. 2025
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 19 feb. 2025
all nice about this hotel... surrounded with alot of Chinese shop... easy to get grab or tuk tuk.. breakfast is good.. gym is good
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville nearby 7Elven shop, and city center. Huge rooms with king bed big size and twin beds, and operating with full facilities. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath (Operations Manager)
Matthew Thomas Ryan
Superior-rum i kingsize
Bodde på jan. 2025
Familj
21 recension
7.5/10
Publicerades 8 feb. 2025
A nice hotel with lovely service and staff. Unfortunately, there is a lot of construction nearby. Also, the area is full of seedy casinos. Not a family area.
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. While during your stay was construction nearby, now more no more constructions heavy noise anymore as heavy basement digging ended. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
Pkay Amy
Superior-rum i kingsize
Bodde på dec. 2024
Familj
10 recension
10.0/10
Enastående
Publicerades 6 feb. 2025
Clean room full facilities soft pillows nice room decorated location near 7elevent 24h hour service
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
Gästanvändare
Superior-rum i kingsize
Bodde på dec. 2024
Affärsresenärer
2 recension
8.0/10
Mycket bra
Publicerades 9 feb. 2025
This is good hotel and very big space We like and will come back to this hotel, but have many construction so noisy and dirty.
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
Mir Mohammad
Superior-tvåbäddsrum
Bodde på mars 2025
Familj
1 recension
6.5/10
Publicerades 19 apr. 2025
I requested beach view room and late check-out but not entertained.
Översätt
SaNeDaChhi
Rum Superior King Plus
Bodde på jan. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 3 feb. 2025
the hotel is nice and comfortable fell relax to stay.Recomment for group or family
Översätt
Svar från boendet: Thank you for your feedback, our hotel located in best location of Independent Beach Sihanouk Ville. Huge rooms with king bed big size and twin beds, operating with full facilities. We will check to improve breakfast better with variety of choices. We are continuously working to improve our service efficiency and ensure a smoother experience for our guests. Your comments are valuable, and we will address them to improve for future stays. We hope to have the opportunity to serve you better next time. Best regard, Pirath​​ (Operations Manager)
Gästanvändare
Deluxerum i kingsize
Bodde på okt. 2024
Familj
3 recension
8.5/10
Mycket bra
Publicerades 23 jan. 2025
The hotel is very nice and clean. Breakfast selection is fairly limited but quality was not bad. Only complaint was that one elevator was out of order so getting to and from the lobby took time.
Översätt
Svar från boendet: Thanks so much for your feedback.