Companion21126158965
24 november 2023
A horrible experience. We stayed for 2 night and booked for 3 rooms as we were attending our sister’s wedding. Great impression to begin with as the place was clean, restaurant was clean, staff at the front desk and restaurant were very helpful and polite. Upon checkout, we left our 3 rooms. We were charged Rupees 4,000 for duvet covers, hand towels and bath towels that we did not even use. They charged us under discard as they said that the above items have colour and stains do not go I am a hotelier in a reputed 5 start hotel and this is definitely not how we treat our guests. First and foremost, the room inspection should have been done when we were checking out and not 6 hours later - shame on you’ll Second - how do we know that those items belonged to one of our 3 rooms - again shame on you’ll Thirdly - their sockets in the rooms were not working and we did not even make it an issue. We just managed where and when we could Fourthly - we asked for an extra bed to be added to our room which was never done. (405) Moving forward - advise to all Check the hotel items well and ensure that they do a room inspection in your presence before you’ll check out
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