Montana Vista

Staying at Montana Vista was a marvelous experience for all of us . We stayed for 1 day only but enjoyed a lot . Open Air swimming pool was decent, enjoyed the pool side drinks with delicious snacks . Room was clean and with all modern amenities. Took dinner and their Chinese preparation was too good . In future whenever we will visit Siliguri this is confirmed that we will choose Montana Vista no doubtly.

Food quality is not good and response from reception is not quick. The location is good. Receptionist directly handover the key to us and no one was coming to carry our luggage to the room.

In my booking, i was supposed to be given complementary welcome drinks, room refreshment with cookies palate, decoration for anniversary etc. but none of it was given to me. I had booked a suite but there was no hair dryer in the bathroom, when enquired at the reception they told that housekeeping has to be informed then only they’ll provide the hair dryer. If you are to take pain in reminding them the absence of basic amenities as basic as hair dryer whats the point of booking a suite? I had called up the hotel a day prior to my check in date to request for minimal decoration of my room as it was my wedding anniversary, they dodged with lame excuse that the present occupant might not check out early and they would call me back in half an hour but i never heard from them again. When i arrived at the hotel i was expecting atleast a bud of rose would greet me in my room but no, my request was not fulfilled, i was not given welcome drink, i was not provided with cookie platter which were all mentioned as basic attractions while booking my room. My anniversary plan was dampened by lackadaisical approach of the hotel staff. When i raised this issue at the reception, they simply apologised and did nothing to compensate for it. disappointed this time.