Bear Mountain Lodge

Buyer Beware!! Horrible customer service!!! Selfish, Smug, Dismissive, Inconsiderate, Unaccommodating, Greedy I contacted Bear Mountain Lodge to cancel our reservations immediately after I suffered a near fatal car accident on Labor Day at least a week prior to our arrival. I was told by someone over the phone that I would be given a refund due to the extraordinary circumstances surrounding the abrupt cancellation. I never received the $539 refund on my credit card. I called to ask for my money back and was told they had a strict policy on cancellations and instead of giving me my money back they tried to offer a Gift Certificate or donation to a Charity!!! Unbelievable and unacceptable customer service!!! If this is how New Mexico treats tourists, patrons and clients in the hotel industry, I would highly suggest making alternative reservations!! I have traveled all over the world and have never experienced the dismissive, smug, and arrogant attitude from a hotel owner surrounding a reimbursement of funds. This hotel/lodge basically stole our hard earned money and did nothing to earn it. We are super upset and will never book a reservation at this hotel. Buyer beware!!!

Our second visit to this wonderfully relaxing lodge. Rooms are spacious and well furnished. Front patio is a great places to take in the expansive views, and listen and watch the ravens nearby. The restaurant features original, tasty meals. Worth the price! Bear Mountain Lodge is a great place to escape.

The lodge has a very welcoming, comfortable feeling. The rooms are spacious and the views panoramic. The dining room is charming and the breakfasts are creative and delicious. The staff is quite friendly and helpful. I would highly recommend.

This was our first visit to Silver City, but we wouldn't think of staying anywhere else after Bear Mountain. The lodge itself is beautifully and creatively decorated, rooms are spacious and comfortable, setting is gorgeous. We took advantage of the onsite hiking trails at sunrise and sunset and loved the delicious breakfasts served by friendly staff. The lodge has an interesting history and has been carefully restored and renovated.

BML is about the halfway point for us to meet friends. A perfect find! Although our stay was brief, it was wonderful! Unusual to be pampered in that setting, but we felt pampered. Coffee was brought to our building's little common area before were even up and dressed! The breakfast was terrific - fruit, granola, yogurt, veggie fritatta, fresh OJ. Art on display was very attractive and interesting. All the indoor spaces were immaculately clean. Be aware of the 1/2 mile dirt road leading to the Lodge. No big deal, just dusty. Hikers, birders, relaxers . . . this is the place!

We were doing circular tour of NM and this was our last stop. Next time it will be our first. Great hotel with lots of land for hiking or just gentle walks. Beautiful western building filled with art (most for sale). Breakfast is included and was great. They also serve dinner but you need to have a reservation. Silver City is also a great destination. We came from Surprise AZ and it was a nice 1/2 day drive through Globe.