HOTEL JJH - Near Bugis

We checked in late at night since our flight arrived late. The mobile check-in process was easy to navigate, but when we tried to use the PIN code to unlock our room, it didn’t work. We ended up waiting for an hour to find someone to assist us. It was very inconvenient, especially since we were already exhausted from the flight, and there was no staff at the lobby. The room itself was small, the mini refrigerator wasn’t working, and although there was a window, it was sealed shut and completely useless.

Very smart self service hotel that allows you to check, check out via a mobile phone. Happy with the stay.

2 incident here. 1) This staff is what I think is worst. I have difficult to scan my face for check in. This have been 10mins struggling there. But he still “watching” his phone without offering or ask any help is it needed. In the end, I raise hand and ask for help. 2) The lift card detection sensitivity is low, the card need to touch on the button pad and not at the area instruction that highlighted in picture. The cleaner help me to ask the receptionist (same male staff) come here for help. Then he reply a very surprise answer. “OH, a lot of people encounter this. U should put higher and tag” Since a lot of people encounter this, why don’t think a better procedure or instruction and tap slightly upper. Instead of waiting people keep suffer and suffer this.