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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.3
Service4.4
Renlighet4.6
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Negativa recensioner(21)
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Annat
2 recension
3.0/5
Publicerades 28 dec. 2024
The hotel to good and clean to stay but the swimming pool is use to much chlorine. The location is near to little  India so you will be a lot of Indian at the area.
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Abu syed
Den Guest Room King Bed
Bodde på dec. 2024
Affärsresenärer
22 recension
5.0/5
Enastående
Publicerades 28 dec. 2024
Excellent location , rooms are ok, as usual Hilton standards, service is phenomenal, Bed and other amenities are perfect
Översätt
Svar från boendet: Dear Abu, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our excellent location, amenities and Brighthearted Hospitality made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon!Best Regards, Hilton Garden Inn Singapore Serangoon
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DCSWYH
Tvåbäddsrum
Bodde på dec. 2024
Affärsresenärer
23 recension
5.0/5
Enastående
Publicerades 18 dec. 2024
Amazing view from the room. Literally you can see the heart of Little India. Vignesh is helpful and efficient. Basically all the staffs here is brilliant and it's takes a great pleasure to stay here :)
Översätt
Svar från boendet: Dear DCSWYH, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our convenient location and the Brighthearted Hospitality of Guest Service Executive Vignesh made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon!Best Regards,Hilton Garden Inn Singapore Serangoon
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Amit
Deluxe-familjerum
Bodde på feb. 2025
Familj
1 recension
1.0/5
Publicerades 15 feb. 2025
This was my 10th international trip, and I have stayed at various Hilton Hotels and other accommodations in the past. Unfortunately, this was one of the worst experiences of my life. The staff at this hotel were dishonest, manipulative, and discriminatory. I used the kettle once to make coffee, and shortly after, I received a letter stating that I had damaged their old kettle. They demanded $47 for a replacement. When I approached the reception to clarify the issue, a representative assured me that it was just a warning and that I should only use the kettle for boiling water. I followed their instructions exactly, yet they still charged me the fee. When I questioned them, they shamelessly changed their stance, denying ever having told me otherwise. This entire situation felt like a scam—beware, friends!
As for customer service, their treatment is blatantly biased. If you have white skin, you’re treated like a valued guest. However, if you have brown or black skin, they treat you with complete disregard, as if you are insignificant. I have never encountered such blatant racism in my entire life.
Needless to say, I will never do business with Hilton again, and I have no intention of ever returning to Singapore.
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Översätt
sanjeeta S
Tvåbäddsrum
Bodde på jan. 2025
Res med vänner
1 recension
2.0/5
Publicerades 6 feb. 2025
I booked this hotel thinking of the brand Hilton. It’s no where close to that. The service was very poor. The staff are rude and very direct! There is no fridge in the room to store food etc or milk for tea! Wouldn’t be staying there again if in Singapore!
Översätt
Svar från boendet: Dear Sanjeeta, Thank you for taking the time to share your review. We are disheartened to hear that our service did not meet your expectations. This is certainly not in line with our best practices, and does not reflect the Brighthearted Hospitality that we want to deliver to you. Our team will be taking these into consideration for future service quality improvements. Regarding your concern with the fridge, please be assured that we do have a fridge available in all our rooms. We would like to suggest that for future stays, please do not hesitate to approach our team members if you have any concerns as your comfort and satisfaction is of utmost importance to us. Nevertheless, we hope to have the opportunity to welcome you back to our hotel and deliver the high standards of service you expect and deserve. Warm regards,Hilton Garden Inn Singapore Serangoon
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Jakarta Sky
Rum King - Tillgänglighetsanpassat
Bodde på jan. 2025
Affärsresenärer
62 recension
5.0/5
Enastående
Publicerades 31 jan. 2025
Great location in Little India with easy access to MRT. Clean and comfortable rooms, friendly staff, and a nice rooftop pool. Some rooms require changing elevators, which can be inconvenient, but overall a good stay
Översätt
Svar från boendet: Dear Jakarta Sky, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that our convenient location to the MRT, the cleanliness of our hotel and Brighthearted Hospitality of our team made your stay pleasant. We appreciate your kind words and look forward to welcoming you back for another great stay soon!Best Regards, Hilton Garden Inn Singapore Serangoon
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T
Deluxerum i kingsize med stadsutsikt
Bodde på jan. 2025
Par
3 recension
4.5/5
Utmärkt
Publicerades 24 jan. 2025
Great 5 night stay. We loved the neighborhood near the temple and in Little India.Amazing food in the area. 7-11 connected to the hotel was a bonus! The staff was kind and as helpful as they could be. We would definitely stay again.
Översätt
Svar från boendet: Dear T, Thank you for your wonderful feedback. We are thrilled that you enjoyed your stay with us. We are glad that the Brighthearted Hospitality of our team made your stay pleasant. Being located in a unique ethnic enclave, there is always another hidden gem waiting to be discovered! We appreciate your kind words and look forward to welcoming you back for another great stay soon!Best Regards, Hilton Garden Inn Singapore Serangoon
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Akash
Den Guest Room King Bed
Bodde på jan. 2025
Ensamresenärer
22 recension
5.0/5
Enastående
Publicerades 20 jan. 2025
Very warm welcome. Very good service and super clean hotel. Had a pleasant stay and 100% recommend to stay here.
Översätt
Svar från boendet: Dear Akash,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway.Kind Regards,Hilton Garden Inn Singapore Serangoon
Gästanvändare
Den Guest Room King Bed
Bodde på jan. 2025
Familj
2 recension
5.0/5
Enastående
Publicerades 19 jan. 2025
Highly recommended, specially to a group of family who wants to have a comfy and neat accommodation to stay in🥰
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
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Kharina97
Den Guest Room King Bed
Bodde på jan. 2025
Res med vänner
10 recension
3.0/5
Publicerades 12 jan. 2025
Stayed here for 3 nights. Good thing is there is a 7/11 right next door. Aside from that the streets around it are slightly dodgier side of Singapore. Temple is RIGHT next door and our room overlooked it. It’s super noisy and so if you plan on sleeping in, don’t book this hotel. We are heavy sleepers so some of the time it wasn’t a problem but even with that being said it woke us up. The Aircon didn’t work last night we were there and was using a central system which we didn’t like. Area wise not the best for food and walking around. If you’re on a budget and don’t mind then it’s fine. If you’re looking for something slightly better I suggest elsewhere. The room was nice for the price tho I have no complaints aside from the Aircon on the last day which we told reception at checkout, but if I had a higher budget for this trip I’d probably book somewhere else.
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Majed Abdulrahman Ali
Den Guest Room King Bed
Bodde på dec. 2024
Res med vänner
2 recension
3.2/5
Publicerades 12 jan. 2025
I felt not the Hilton’s standard. I was in Hilton in many cities in different countries , Istanbul, Paris, London Ontario & Malaysia. This Hilton was more comfortable..
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Bettina德国
Tvåbäddsrum Deluxe med balkong
Bodde på dec. 2024
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 4 jan. 2025
Great relaxing stay. Very kind staff!
Breakfast with Indian, Chinese and Western food.
Astonishing view from the room over Little India.
Översätt
Svar från boendet: Dear Bettina,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay and that our staff made you feel welcomed. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
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ANITA ANTHONY
Tvåbäddsrum
Bodde på dec. 2024
Familj
2 recension
3.7/5
Publicerades 26 dec. 2024
I have booked this hotel some 6 yrs ago, had a great 4D 3N stay ,guys at the reception are super nice will stay again in future
Översätt
Svar från boendet: Dear Anita,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay and that our team made you feel welcomed. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
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Gästanvändare
Rum King med bäddsoffa
Bodde på dec. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 24 dec. 2024
Decent hotel. Only issue the aircon keeps turning off when u leave the room and aircon doesn't go below 21c
Översätt
Svar från boendet: Dear Guest,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your positive rating. Your satisfaction is a priority to us, and we take your feedback seriously.Please be assured that we are committed to maintaining high standards and will continue to enhance our offerings to ensure our guests have a comfortable and enjoyable experience. We look forward to welcoming you back for a better and brighter stay!Sincerely,Hilton Garden Inn Singapore Serangoon
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Anonym användare
Den Guest Room King Bed
Bodde på juni 2024
Par
7 recension
3.7/5
Publicerades 17 juni 2024
Overall ok. Location wise will need to take note if u tracker alone . It feels like traveling in an Indian town, food wise is easily accessed.
Staff from check in to hskp staff are pretty friendly and amicable.
Room amenities could provide more especially in the bathroom. Only a toothbrush and toothpaste is provided. Cleanliness is acceptable but can be better for the dusting part. The only didn't expect the view. As our room was facing the gov building so the window is being sealed and no view
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback. We are pleased to hear that you found our location convenient to access food and our staff friendly. As a service focused brand, we strive to maintain high standards and we appreciate your kind feedback about our room amenities. For additional room amenities such as shaver, they are available upon request. We would like to suggest that for future stays, please do not hesitate to approach our front desk or any team member if you require further assistances. As per Singapore’s regulations, any commercial building facing the direction of the government buildings are required to frost up their window. Nevertheless, we apologised for any the inconvenience it may have caused. We hope to welcome you back for a more satisfactory stay in the future!Best Regards,Hilton Garden Inn Singapore Serangoon