Jayleen Clarke Quay Hotel

Best costumer services. It is better than any 5 star hotel. Clara and Michelle are very supportive. All the staff are friendly and supportive.

The beds were hard, need new beds. The pillows were hard and only allow to have one pillow. I requested for extra pillow as there was nothing in the cupboard inside the room. I wasn't allow to have 2 extra pillows. The bathroom/toilet stinks. There should be a air freshner inside. Also the toilet and the door are too closed, our knees reach the door and very small space. The wash face facility/sink bowl should always be in the bathroom. in this case in was where you make tea and coffee. there was no milk or any biscuits for complimentary. The coffee complimentary was not nice coffee flavour. Four nights we came back with a sore neck and sore back. Not a good experience. The breakfast was over cooked, especially the scramble eggs over cooked that it looks almost purple, and we got beaten by mosquito's. There was no toilet paper when we need to use the bathroom. I was sad and disappointed because I bought my mother with me on this trip.

Hotel located in center of Clark Quay near mrt burger king star bucks restaurant cafe old hill street police station We arrived before check in time and iur room guest already checked out. So they allow us early check in with kindness service warm welcome is very impressed The room space is small but fit for two person clean, good amenity comfy bed. the noise outside is a little bit loud but is okay to stay

Possibly the worst hotel I have ever stayed in. When I arrived they could not find my booking, turns out they were searching under the wrong name even though I gave them my password. The building next door/above is being built and there was building noise from 7am - 11.30pm at night. Sometimes it felt they were drilling next to my head. When I complained the staff didn’t believe me and had to come and check in the room themselves. The attitude was rude and not appreciated. The room was extremely dirty. Dirty linen, stains, wallpaper peeling, filthy air conditioning, spiders webs, hairs! What more could be wrong! Worryingly I went to use the stairs to get some steps in and there were extreme obstructions to something that was labelled as the fire escape. Health and safety nigh**are! The breakfast was appalling, no juice on offer and. lack of options were the least of the problems. The cereal was crawling with bugs and the general state of the eating area was very unsanitary. Worst hotel ever! Avoid at all costs (especially £80 a night)!

Located at the edge of the heart of Singapore, amid historical neighbourhoods (about 80-100 yo). One sheltered over cross pedestrian bridge to a shopping mall & MRT station, 3-10 minutes walking to the cozy Clark Quay & River Valley, and the classy Raffles Place CBD. Amenities & facilities are very basic, while relatively spacious for hotel/ hostel of this class

Great & very professional service given by the team

stay 2 nights, no service on arrival, waited, told to put luggage at dining tables facing the front door (not safe as anyone can see) No 2 bottles of water (FOC) instead a jug of water(do not know how long it is changed everyday) The room wallpaper peeled off and looked not updated at all, very unpleasant. The pillows are flat (looked like it being used for many years, the same for the donna cover (old and unclean) Cannot sleep for 2 nights, coming home sick due to lack of sleep, the noise from the air conditioner runs very loud. Behind reception, ie (where the staff stay )was unclean, and toilet was not safe to use. Very disappointed. Needs renovation. Rated NO STAR HOTEL.

The next door has construction banding loud from 8am to 9pm. Very annoying, sometimes no hot water which saying the rain water cause no hot water. Ants on walls, tables and even bathroom. We raised this complaints to trip.com, but showing don’t care much.

Good hotel