Citadines Rochor Singapore recensioner

Svar från boendet: Dear Yinsaw,Greetings! Thank you very much for sharing your experience and for your kind recommendation of Citadines Rochor Singapore.We are truly delighted to know that you had a great stay with us and that our central location, just steps away from Rochor MRT (subway) station and across from the vibrant Tekka Food Centre, added to the convenience and enjoyment of your visit. It is also wonderful to hear that the complimentary upgrade to a One-Bedroom Premier apartment enhanced your experience and made your stay more comfortable.We sincerely apologise for the delay during your check-in and are grateful for your gracious understanding. Your warm words of appreciation mean a great deal to our team, and we are pleased that we could turn the situation into a positive experience for you.Thank you once again for your kind feedback. We truly hope to have the pleasure of welcoming you back to Citadines Rochor Singapore in the near future.We are at your service and we wish you well.Warm regards,The management of Citadines Rochor Singapore

Svar från boendet: Dear Valued Guest, -- Greetings from all of us at Citadines Rochor Singapore! -- Thank you for choosing our serviced residence for your recent holiday in Singapore. -- All of us are delighted you had a comfortable stay, and found your apartment decent and functional and you also liked the ambiance and cleanliness and appreciated our amenities. – Feedback like yours is always valued by every team member at our serviced residence as it motivates us to continue enhancing our services, products and facilities. Thank you! -- With your recent experience staying with us, we sincerely hope you will make our serviced residence your choice lodging when your travels bring you back to Singapore. -- All of us truly enjoyed being of service to you, and we earnestly hope to welcome you back. We are at your service, and we wish you well. Thank you. -- Kind regards, -- The management of Citadines Rochor Singapore

Svar från boendet: Dear Valued Guest, -- Greetingss from Citadines Rochor Singapore and thank you for your review on your recent stay at our serviced residence. -- We sincerely apologize for the issues you encountered with the poor communication between our staff and the service provided by our team members. Please be assured that we are taking your feedback seriously and will address these concerns with our team to ensure better service and communication in the future. – Following your feedback on the 2 lifts, please allow us to share as our guests’ safety and security are of utmost priorities to us, we planned the lift accesses in this manner as an added security measure so our team can monitor the situation whereby only bona fide guests and their visitors can access the levels of apartments as these guests will have to pass the reception area before taking the lifts to their apartments. We seek your kind understanding in this matter. -- We deeply regret to learn you did not like our residence’s location at the edge of the colourful historic enclave of Little India. -- Please allow us to share that The Ascott Limited has a total of 20 serviced residences, hotels, co-living residences and boutique hotels located in various parts of our city-state, and we are confident you will find many of these properties to your liking due to their strategic locations. --- We understand and respect that every guest has different requirements and preferences; hence, we offer our guests a varied choice of accommodation in various parts of our city-state. --- We hope you will give us another opportunity to be of service to you and hope to welcome you to any of our sister properties in our city-state. -- We wish you well. -- Kind regards, -- The Team from Citadines Rochor Singapore

Svar från boendet: Dear wobblybob, -- Greetings! Thank you for your valued support for Citadines Rochor Singapore and for leaving us this lovely review for your stay experience at our centrally located serviced residence. – We are thrilled you had a comfortable stay and enjoyed the amenities. Thank you for highlighting communal kitchen where our guests can easily purchase fresh produce from Tekka Market, which is opposite our residence, and whip up delicious home-cooked meals. -- We have enjoyed being of service to you during your recent stay at our serviced residence and all of us earnestly hope to welcome you back for another great stay. -- We wish you well. -- Kind regards, -- The Team from Citadines Rochor Singapore

Svar från boendet: Dear LaLa9090, -- Greetings from Citadines Rochor! Thank you for choosing our serviced residence for your recent holiday in Singapore and for letting us know you found your stay to be of good value, and you liked the ambiance of the apartment you stayed in. –- We are heartened to learn you found our central location with easy accessibility to many eateries and public transport options convenient and ideal for exploring our city-state. –- All of us are truly humbled and grateful for your lovely compliment for our team’s service as it inspires us to always provide the highest level of service in our industry and fuels our passion to serve. Thank you for making everyone feel valued too! -- We are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. -- All of us sincerely thank you for giving us the great pleasure to have been of service to you, and all of us earnestly look forward to welcoming you back. -- We are at your service, and we wish you well. -- Kind regards, -- The management of Citadines Rochor Singapore

Svar från boendet: Greetings from xxx Citadines Rochor Singapore. -- Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience caused by the requirement to present a physical passport or identification card during the check-in process. -- Due to a recent update of the Ctrip and Trip.com websites, we note that the information about this requirement was accidentally omitted. -- Following your feedback, we are currently working with our partners to reinstate this important information on the Trip.com and Ctrip websites to ensure that all future guests are aware of this requirement. -- We appreciate your understanding and patience as we address this issue. -- Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back in the future for a seamless and enjoyable stay. -- Best regards, -- The management of Citadines Rochor Singapore

Svar från boendet: Dear Henri, --Greetings from Citadines Rochor Singapore and thank you for choosing our serviced residence for your recent holiday in our city-state. --- It is wonderful to know that you liked the ambiance and cleanliness of the room assigned to you and found our location convenient, being very close to Rochor MRT station and various attractions, and we are also pleased that you appreciated the proximity to Tekka Food Center, ensuring you had easy access to a variety of food options. --- Your satisfaction is important to us, and we are delighted that you enjoyed your stay with us. We strive to provide a comfortable and enjoyable experience for all our guests. ---Thank you once again for your positive rating. We hope to have the opportunity to welcome you back for another memorable stay in the future. --- We are at your service, and we wish you well. – Best wishes, -- The management of Citadines Rochor Singapore

Svar från boendet: Dear Aileen, --Greetings --Thank you for your valued support for Citadines Rochor Singapore. ---All of us are delighted you had another wonderful stay with us, and you liked the ambiance and cleanliness of the apartment you stayed in. –We are truly grateful for your heartwarming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you for making our team members feel valued too! ---It brings us much joy to learn you are returning to stay with us again and we sincerely thank you for your valued trust. We will do all we can to deserve your valued support. --Thank you for giving us the great pleasure and privilege to have been of service to you. –We earnestly look forward to welcoming you back soon. ---We are at your service, and we wish you well. --Kind regards, --The management of Citadines Rochor Singapore

Svar från boendet: Dear Valued Guest,--Greetings! Thank you for choosing our centrally located serviced residence and for taking time to review your experience staying with us. –We are delighted you enjoyed your stay and you found our strategic location with proximity to many eateries, tourist attractions and public transport options convenient and ideal for exploring our city-state.--We apologise for any inconvenience caused to you by the lift access to our residence and apartments. --Please allow us to share as our guests’ safety and security are of utmost priorities to us, we planned the lift accesses in this manner as an added security measure so our team can monitor the situation whereby only bona fide guests and their visitors can access the levels of apartments as these guests will have to pass the reception area before taking the lifts to their apartments. We seek your kind understanding in this matter and we truly hope this matter will not deter you from staying with us again. ---Thank you for giving us the great pleasure of servicing to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ---Kind regards, --The Team from Citadines Rochor Singapore

Svar från boendet: Dear Ittrefretual,Greetings! Thank you for choosing to stay at Citadines Rochor Singapore and for taking the time to share your feedback with us.We are pleased to know that you had a pleasant stay and found the check-in and check-out process convenient. It is also wonderful to hear that you found the apartment cozy and suitable for your needs.We are sorry to learn that you were unable to locate the kettle during your stay. Please allow us to clarify that the electric kettle is kept in the cabinet above the sink for ease of access while maintaining a tidy space. Our team would have been happy to assist in locating it if alerted during your stay, and we appreciate the opportunity to clarify this for future guests as well.Thank you once again for your valuable comments. We hope to welcome you back for another comfortable stay.Warm regards,The management of Citadines Rochor Singapore

Svar från boendet: Dear Francesca, -- Shortfall in cleaning service (replenishment of amenities and cleanliness of the bathroom) - RochorGreetings! Thank you for taking time to submit this review on your stay at Citadines Rochor Singapore. – We sincerely apologise for the disappointment and discomfort caused to you by the shortfall in our cleaning service regarding the replenishment of amenities and the cleanliness of the bathroom in the apartment you stayed in. Please be assured our Housekeeping Manager will investigate this matter and remind her team of the importance of being attentive and thorough when carrying out their responsibilities. We sincerely hope this slight detraction in your stay will not deter you from staying with us again. – Regarding your feedback about our cleaning schedule, we would like to share that we aim to provide our guests with clear information about our housekeeping services before they confirm their stays with us. As we know our thrice weekly cleaning schedule may not be ideal for some guests' stay requirements or preferences, information on our housekeeping service can be found on our property's landing page on the Trip.com website under "The Fine Print," whereby it states, "The property only provides 3 times weekly housekeeping service (except Sunday)." We seek your understanding in this matter. -- We hope the detractions during your stay will not deter you from staing at our serviced residence as we earnestly hope to welcome you back, giving us an opportunity to create a faultlessly enjoyable stay with us and recover your trust in our service. -- We are at your service, and we wish you well.Kind regards, --The management of Citadines Rochor Singapore

Svar från boendet: Dear Valued Guest, ---Greetings and thank you for taking the time to review your stay with us. ---We are delighted you had an enjoyable and comfortable stay with us, and you liked the ambiance and spaciousness of the room at the boutique hotel you stayed in and our facilities. –We sincerely apologise for any disappointment and inconvenience you may have experienced with the night staff. It is always our wish our team members extend friendly and helpful service to all our guests, and we assure we will be conducting a thorough investigation and we shall counsel our team member concerned and place him under close monitoring until marked improvements have been realized. We truly appreciate your valuable feedback on the service extended by our team as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. ---Thank you for choosing to stay with us, and we look forward to welcoming you back. ---Best regards, --The Team from Citadines Rochor Singapore