ISA Raeburn Park Apartments

I got lost looking for this place! Going round in circles and going on a wild goose chase and finally found it! But alas..there was no one to answer the main door! Rang the doorbell..call umpteen times..and then texted them to attend to me asap as my mobile’s battery was super low and was going flat any moment! Finally, my mobile went “dead” and I still have to wait for another more than half an hour before being served. All others were acceptable for a short stay.

We stayed for 7 days 6 nights, far from mrt station, only shuttle service 7am-8pm rt, no room service cleaning, laundry only once a wk, hard to reach out customer service request. Room supplies upon request (trash bag,tissue,toothbrush, shampoo, soap). Rooms not clean trashes under beds. No restaurants or convenience store only vendo machine. 7-11 about 1km away. No smart tv need hdmi to connect laptop to watch netflix or youtube. Microwave have rusts, 2steps stairs from kitchen down to bed area is dangerous tiles are dark and no accent to see what u are stepping.

The stay was great and very accommodating staff.

Not maintained.  Not clean around the edges in the room eg shower head and wash basin, walls and corners. Pillows and blanket have strong sweat odours that cannot be sprayed to mask.  very small sachet of soaps were provided.  Aircon is strong and cold 👍 a good 12 mins walk to bus stop.  Good selection of vending machines of drinks, coffee and hot food.

Check-in was a nightmare. People who arrived later got their rooms before me. The staff claimed that my room wasn’t ready yet, even though all rooms are the same type. They said the room assigned to me hadn’t been cleaned yet. Instead of giving out rooms based on the order of arrival, the staff let others who arrived after me check in first, using the excuse that my assigned room wasn't ready. I arrived at 2:45 PM, but by 3:30 PM I still couldn’t check in. They said the previous guest had just checked out and the room wasn’t cleaned yet. However, 7–8 others in the same group who arrived at 3:10 PM were given rooms before me without any issue.

Overall good and clean and the place is quite and nice, strongly recommended