Fragrance Hotel - Rose

Very bad experience. Paid 90 dollars a night for a room that wasn’t at all like the pictures and with shower not working. After our complaints and too much time and remonstrance from them, we have our room changed, but even on this we barely had a shower, as hot water lasted for 30 seconds. Even the staff, despite their politeness, was totally unprepared to manage. On reviews they keep answering that in premium city like Tokyo, Singapore and blablabla the room are small and whatev. So the reason for not having hot water (or at least not enough for two guest for 30 seconds shower each), a towel that common people use for hands and hotel provide as shower towel, general cleanliness lacking and deceptive pictures is because Singapore is expensive? Reality is just they can’t guarantee high or just acceptable standards. Just choose something else, this place is unsatisfactory in every way

The place is really convenient and has access to a lot of places.

I have business trip stayed here for 2 nights, assisted by a front office named Mr Alan, He was very good at providing information and also very friendly, For the location strategic for taking the public transportation (bus) Room cleanliness is quite ok, It just needs to be improved again especially the floor of the room and bathroom, The rest is quite good!

The room is small but it’s clean, and knowing the price rates in Singapore for hotels, this is a decent one. It’s also near hawker places so it was easy to get good food at a fair price. We booked two rooms (one for me + my niece, and one for my nephew’s family). My nephew’s family encountered smell problems with the room they’re in and when I talked to the manager, he was very kind and accommodating that they helped them move into a better room right away. If I decided to come back to Singapore in the future, I’ll definitely consider booking at Fragrance Hotel again.

Fantastic for a short stay. Clean and comfortable hotel. Staff are very knowledgeable about the neighbourhood and key tourist spots. Basic room for a basic price. Recommended

We stayed for 6N, staffs were nice and approachable Cleanliness is excellent.Change of Bath Towels everyday. Location was good!