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Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.3
Service4.2
Renlighet4.4
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LSH
Grand Club Waterfront King Size-säng (Nyrenoverat rum)
Bodde på okt. 2023
Familj
10 recension
3.2/5
Publicerades 28 okt. 2023
En ganska kort promenad från havelock station, Concord köpcentrum ligger i närheten, men den fantastiska världen är en bit bort. Den har de typiska bekvämligheterna du kan förvänta dig, toalettartiklar, minibar etc. Loungeservice var utmärkt - mycket vänliga och hjälpsamma - och kanapéerna hade en viss variation. Receptionisten var föga hjälpsam men de flesta av den andra personalen jag träffade var vänliga och flexibla. Sammantaget en trevlig vistelse.
KälltextÖversatt av Google
6/9
Svar från boendet: Tack för din feedback och betyg. Vi är glada att du tyckte att vårt läge var bekvämt och gillade bekvämligheterna och servicen överlag. Vi ber om ursäkt för eventuella besvär som orsakas av avståndet till Great World och eventuella brister med receptionisten. Vi uppskattar din vistelse och hoppas kunna välkomna dig tillbaka för en förbättrad upplevelse i framtiden. Med vänlig hälsning, Herlin Leman, chef för rum
Anonym användare
Premier King Size Bed (Nyligen renoverat rum)
Bodde på nov. 2024
Par
18 recension
4.7/5
Otroligt
Publicerades 17 nov. 2024
Overall the stay was great. The hotel while is near an mrt still need to walk abit to get the hotel. Other than the travelling to hotel part, the rest is great. The check-in was seamless and the receptionist was helpful. The room itself is clean and big and comfortable and very much worth the value of money that I paid for as compared to other hotels around the price range. Will definitely visit the hotel again as my gf like it alot
Översätt
Svar från boendet: Thank you for your wonderful feedback! We’re so glad to hear that you had an excellent stay with us. It’s great to know that you found the check-in process seamless, and that you were pleased with the cleanliness, comfort, and value of your room.We appreciate your comments about the location, and we’ll continue to strive to make your experience as convenient as possible.We’re thrilled that both you and your girlfriend enjoyed your stay, and we look forward to welcoming you back in the future!Warm regards,Herlin LemanDirector of Rooms
Gästanvändare
Stor deluxe King (nyrenoverat rum)
Bodde på okt. 2024
Affärsresenärer
2 recension
4.7/5
Otroligt
Publicerades 7 okt. 2024
Clean, convenient (near MRT and airport)
Good service
nice view
Enjoyed the stay~
Översätt
Svar från boendet: Thank you for your excellent review! We're thrilled to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room. It’s great to know you found our location convenient and appreciated the good service and beautiful view.We look forward to welcoming you back for another enjoyable experience!Warm regards,Herlin LemanDirector of Rooms
Bianca Ibibi ibiza
Grand Deluxe Rum (Nyligen renoverat rum)
Bodde på juli 2024
Ensamresenärer
12 recension
5.0/5
Enastående
Publicerades 21 juli 2024
Clean and nice and a very good room. Staff are friendly. Food was great. Water provided. Great wifi and goof television.
Översätt
Svar från boendet: Thank you for your outstanding review!We're delighted to hear that you found our hotel clean, nice, and with very good rooms. It's wonderful that you experienced friendly staff, great food, and appreciated amenities like provided water. We're also glad you enjoyed our great wifi and television offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay soon!Warm regardsHerlin LemanDirector of Rooms
Vanessa
Stor deluxe King (nyrenoverat rum)
Bodde på juli 2024
Par
2 recension
4.5/5
Utmärkt
Publicerades 23 juli 2024
Located near town. View from 26th floor was amazing. Food at red house was great.
Översätt
Svar från boendet: Thank you for sharing your feedback! We're pleased to hear that you enjoyed your stay with us. Our location near the town center offers convenience, and we're delighted that you appreciated the amazing view from the 26th floor. It's wonderful that you enjoyed the food at Red House as well.We appreciate your comments on our amenities, cleanliness, and service, and we will continue to strive for excellence in these areas.We look forward to welcoming you back for another enjoyable stay!Warm regardsHerlin LemanDirector of Rooms
ong Jia xin
Stor deluxe King (nyrenoverat rum)
Bodde på nov. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 28 nov. 2024
Spacious room with quite a good view, hotel looks big and grand. Bed was extremely comfy, had a really good night's sleep
Översätt
Svar från boendet: Dear Ong Jia Xin,Thank you so much for your amazing feedback and perfect scores across the board! We’re thrilled to hear that you enjoyed the spacious room with a great view and that our hotel’s grand ambiance made an impression on you.It’s especially wonderful to know that you found the bed exceptionally comfortable and had a restful night’s sleep – that’s exactly the experience we aim to provide for our guests.We look forward to welcoming you back for another exceptional stay soon!Best regards, Marilyn Christer Front Office Manager
Anonym användare
Stor deluxe King (nyrenoverat rum)
Bodde på apr. 2024
Ensamresenärer
36 recension
5.0/5
Enastående
Publicerades 21 apr. 2024
First time staying here since Covid. Check-in was fast. It was a self check-in system. Only thing is that they didnt accept contactless mode of payment for the hotel deposit. So i still had to proceed to the counter to complete my check-in as i did not have my physical credit card with me. Not an issue.
There was a lift leading straight to the carpark. Very useful and helpful. Room size was acceptable. Not huge but not small either. There was a filtration system for drinking water. Therefore, no bottled water was provided. But then again, Singapore’s tap water is pretty much safe for drinking unless otherwise stated. Loved the rainshower in the room.
I did not get the opportunity to try out the gym and the wellness services in the hotel. Will definitely find an opportunity to try them out someday.
Översätt
Svar från boendet: Thank you for choosing to stay at the Grand Copthorne Waterfront and for sharing your experience with us. We're delighted to hear that you had a great stay overall.We appreciate your feedback regarding the check-in process and the amenities in your room. We apologize for any inconvenience regarding the hotel deposit payment, and we'll take your comments into consideration to improve our services.We hope you'll have the chance to try out our gym and wellness services during your next visit. We look forward to welcoming you back soon!Warm regardsHerlin LemanDirector of Rooms
Jolean tsang
Grand Deluxe Twin (nyrenoverat rum)
Bodde på okt. 2024
Affärsresenärer
1 recension
4.2/5
Mycket bra
Publicerades 10 nov. 2024
Appreciated from the help from Manager Seelan.
He has politely settle me down to wait for my and helped me to get a cooffee, as i had an overnight flight.
And get me a early checkin at last, which make my day.
Översätt
Svar från boendet: Dear Jolean tsang,Thank you for sharing your experience with us. We’re delighted to hear that Manager Seelan was able to assist you during your stay. Providing a warm welcome and ensuring your comfort after a long journey is exactly what we strive for.It’s wonderful to know that his efforts, including arranging an early check-in and offering coffee, made your day. We’ll be sure to share your kind words with him, as they will certainly inspire and motivate our team.We look forward to welcoming you back for another pleasant stay in the future!Warm regards,Marilyn Christer Front Office Manager
Kevin Duong 1413
Stor deluxe King (nyrenoverat rum)
Bodde på mars 2024
Affärsresenärer
14 recension
4.2/5
Mycket bra
Publicerades 1 maj 2024
Grand Copthorne Hotel Singapore offers a truly delightful stay. From the warm welcome at check-in to the luxurious amenities in the room, every aspect exceeded my expectations. The hotel's central location made exploring the city a breeze, and the stunning views of the Singapore River were an added bonus. The staff were attentive and friendly, ensuring a memorable experience. I highly recommend Grand Copthorne Hotel for an unforgettable stay in Singapore.
Översätt
Svar från boendet: Thank you for your wonderful review! We're thrilled to hear that you had a truly delightful stay at Grand Copthorne Hotel Singapore. It's fantastic to know that you enjoyed the warm welcome at check-in, luxurious amenities, and stunning views of the Singapore River. We're glad our central location made exploring the city easy for you. Your kind words about our attentive and friendly staff are greatly appreciated. Thank you for recommending us, and we look forward to welcoming you back for another unforgettable stay in Singapore! Warm regards Herlin Leman Director of Rooms
Missy Amily
Grand Deluxe Rum (Nyligen renoverat rum)
Bodde på sep. 2024
Affärsresenärer
118 recension
5.0/5
Enastående
Publicerades 10 sep. 2024
Clean and nice and a very good room. Staff are friendly. Food was great. Water provided. Great Wi-Fi and good television.
Översätt
Svar från boendet: Thank you for your perfect rating and wonderful feedback! We’re thrilled to hear that you enjoyed your stay at the Grand Copthorne Waterfront. It’s fantastic to know that our friendly staff, clean and comfortable rooms, great food, and amenities like Wi-Fi and television made your stay so enjoyable.We truly appreciate you taking the time to share your experience, and we hope to welcome you back for another memorable visit soon.Warm regards,Herlin Leman,Director of Rooms
Evelyn C.
Premier King Size Bed (Nyligen renoverat rum)
Bodde på mars 2024
Par
31 recension
4.2/5
Mycket bra
Publicerades 10 mars 2024
Room is spacious and comfortable. Bathroom equipped with standing shower and bathtub. Overall stay is comfortable, just that the walkway to rooms/lift lobby though clean but dim, which could be due to the pale blue wall paint and carpet. For a short 2D1N staycation is OK. Nearest MRT is Havelock, which is approx 6mins walk opp. from Hotel
Översätt
Svar från boendet: Thank you for your detailed feedback! We're glad to hear that you found your room spacious and comfortable, equipped with both a standing shower and a bathtub. We appreciate your observation about the walkway to the rooms/lift lobby and will take it into consideration for future improvements.We're pleased to know that overall, your stay was comfortable, and the proximity of the hotel to the Havelock MRT station was convenient for you.We value your input and hope to welcome you back for another enjoyable stay in the future!Warm regardsHerlin LemanDirector of Rooms
Chee Cheong
Grand Deluxe Waterfront King Size Säng (Nyligen renoverat rum)
Bodde på aug. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 26 aug. 2024
The stay is good with great night view and easily accessible to anywhere. Enjoy very much
Översätt
Svar från boendet: Thank you for the perfect review! We’re delighted to hear that you enjoyed the great night view and found our location easily accessible. It’s wonderful to know that you had a great stay and enjoyed your time with us.We look forward to welcoming you back for another memorable experience.Warm regards,Herlin LemanDirector of Rooms
Gästanvändare
Stor deluxe King (nyrenoverat rum)
Bodde på jan. 2024
Par
2 recension
1.0/5
Publicerades 3 jan. 2024
We stayed for two nights and both felt the quality of the experience was well below our expectations. When we arrived there were ants crawling up and down the windows and we had to get room service to spray the room. As I was not feeling 100%, I stayed in the room whilst my partner went for a walk to get food. I wanted to sleep but some of the bedroom lights remained on regardless of which switches were tried. My partner returned and he was unable to solve the light issue. By this time it was about 11pm so we called reception who arranged for two electricians to attempt to fix it. The electricians did a partial fix but said they needed to return the next day to fix the problem. They did fix the problem the next day but I noticed that they had to go into other rooms to also fix the lighting issue. During the first day we could not lock our valuables away as the safe would not work. This was eventually fixed. Furthermore on the morning of departure we were woken to persistent banging at 03:30 in the morning. I believe maintenance was scheduled to take place at this time. This was obviously not ideal! I then bought unopened packet food from a supermarket and kept it in a large zipped bag. Unfortunately on the day of departure the ants were all over the unopened packets of food which were in the new bag. The little black dots in the picture provided are ants. I also took a video of these ants. As I have a milk allergy, I was unable to eat the alternative food which the hotel provided to my partner in compensation. I am very disappointed with the lack of care afforded to the guests and would this advise against a stay here.
Översätt
Svar från boendet: We're truly sorry for the numerous issues you encountered during your stay. Your experience is not reflective of our usual standards, and we deeply apologize for the inconvenience caused. Rest assured, we take your feedback seriously and will address these issues promptly to prevent any future occurrences. If there's anything we can do to make it right, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards Herlin Leman Director of Rooms
chenwayne
Premier King Size Bed (Nyligen renoverat rum)
Bodde på juni 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 2 juli 2024
was a good staycation that i had room was clean and staff were friendly would definately come back again
Översätt
Svar från boendet: Thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent staycation and enjoyed our clean rooms and friendly staff. Your feedback regarding our surroundings, amenities, cleanliness, and service is greatly appreciated.We look forward to welcoming you back for another wonderful stay soon!Best regards,Herlin LemanDirector of Rooms
DNG777
Stor deluxe King (nyrenoverat rum)
Bodde på dec. 2023
Familj
2 recension
4.5/5
Utmärkt
Publicerades 25 dec. 2023
I have asked for late check out at 12pm. But we went for swimming at 11am and our door card cannot be used at the lift. We were stuck at the lobby for 15min. The hotel staff could not reactivate the door card and I have to tell them to use their staff card to access our rooms.
Översätt
Svar från boendet: Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. It's disappointing to hear that there was a problem with accessing your room despite requesting a late check-out. Your feedback is valuable, and we will address this issue with our staff to ensure it doesn't happen again in the future. We appreciate your understanding and hope that despite this issue, you were able to enjoy the amenities and cleanliness of our hotel. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Warm regards Herlin Leman Director of Rooms