Sofitel Singapore Sentosa Resort & Spa

I arrived at the hotel lobby at 3:30 PM and was told to wait another 30 minutes. So we went to Le Bar to have a drink. However, even by 4 PM, there were no updates or communication from the staff. I went back to the reception counter to queue again, and to my shock, the reception staff told me I was putting pressure on him and asked me Loudly to sit down and continue waiting. Hello? I'm here to celebrate my boyfriend’s birthday… And I wasn’t the only one. Other guests, including families with children, were also waiting for nearly an hour. The check-in process was extremely slow. In the end, they changed my room to one with two single beds because the king-size room I had booked was not ready. To make things worse, my room key card didn’t work for the entire stay. I had to return to the reception multiple times to get a new one. I honestly expected better from a 5-star hotel—but this experience felt more like a 3 or 4-star stay.

Amazing Stay at Sofitel Singapore Sentosa! I had a wonderful experience at Sofitel Singapore Sentosa. The hotel has a great ambience, and the overall atmosphere is both relaxing and luxurious. The staff were superb, especially the staff PRINCESS (LOBBY HOTEL)—she was incredibly helpful, kind, and outstanding. She went above and beyond to ensure I had a great stay, even surprising me with a complimentary cake for my birthday! She also provided a detailed briefing about the hotel, which made my stay even more enjoyable. Highly recommend this hotel for its excellent service and beautiful setting!

The facilities are old, but overall, it is excellent, and the service is attentive.

Room was quite luxurious. The water pressure in the shower was a little weak though. Nice peaceful surroundings and good breakfast. Good for a quick relaxing getaway.

Went for a short staycation to celebrate Valentine's Day because of its luxurious ambiance, serene surroundings, and impeccable service. The resort's blend of French elegance and tropical charm creates a perfect romantic getaway. We really enjoy the peaceful atmosphere, relaxing spa treatments, and exquisite dining experiences, making each stay a memorable celebration of 25 years of love and drama. The sumptuous breakfast and variety are sufficient for us to skip lunch. Sofitel Sentosa has captured our hearts and we will be back. Cheers.

We booked another staycation for my son 4th birthday in Sofitel Sentosa and it was a blast. We have birthday lunch on The Cliff. Food is okey but not special except their Tiramisu if i may say. This time we enjoyed the beautiful peacock while our kids playing in the outdoor playground. Afterwards, we have afternoon swim with kiddos and they meet new friends. On the next day, we take time to walk around the hotel and found out a herb garden which we didnt see it before. We have some edufun time for the kiddos. The rooms are clean and spacious. We able to have small birthday celebration for our small ones. One things to be improved is the condition of pool tiles which look quite old and may need some maintenance. Recommended for young family with kids!!!