Enorme Santanna Island

The hotel is very modern and visually stunning, which made a great first impression. However, my overall experience was affected by poor service, miscommunication, and cleanliness issues. During my stay, it became clear that the hotel was understaffed, especially for how busy it was. There was a mix-up with my room upon arrival, and although I had informed the hotel in advance that it was my birthday, the complimentary birthday gesture was given to another guest. This felt quite careless and disappointing. My room also had a serious issue with ants. They were coming from the sink area and even ended up on my suitcase. I understand that it’s a hot country, but I still expected a properly cleaned and maintained room. When I reported it, the receptionist questioned whether I had anything sticky in my suitcase rather than acknowledging the issue. I was given insect spray, which helped temporarily, but no one followed up to clean the room afterward. The bedding was also not changed daily, and the room did not seem to be deep-cleaned at all, likely due to the staffing shortages. One of the most upsetting moments was during dinner at the buffet, where I accidentally ate pork due to incorrect food labeling. This was particularly distressing for me because of my cultural and dietary restrictions. When I brought it to the attention of a staff member, all they said was, “oh, wrong sign,” with no apology or concern. It made me feel like the issue wasn’t taken seriously. There was also a lot of miscommunication between staff. My guest and I had a late flight and requested a late checkout three days in advance. We confirmed it daily with the reception team and were told by the night staff that it would be best to extend the larger swim-up room, which we agreed to. On the morning of checkout, I was suddenly told I had to vacate the room. The manager was in a rush and said the room had been rebooked last minute. When I mentioned we had already arranged a late checkout, the manager told me her staff aren’t trained to handle those types of requests. That response really stood out to me—it showed a lack of proper training and communication within the team. Overall, it’s a lovely hotel in terms of appearance, but the service and management really need improvement. With better communication, attention to detail, and properly trained staff, it could be a much more enjoyable experience.

We really enjoyed our stay here , amazing views and really nice hotel overall, it must be really new also . I don’t have a negative thing to say about it , everything was stunning ! The best thing is definetly the bars in the hotel . A lot of cocktails to choose from and really nice service . Also special thanks to Vagelis , he must be the bar manager because we saw him in all the bars and he helped us a lot and answered all of our questions . I would definitely come back !

WE just returned from our trip to this hotel yesterday and we had a lovely time. It is a beautiful hotel and the village of Sisi is a wonderful place. Here is a summary of things that I would have found helpful to have in a review prior to going and some feedback for the hotel. Transfer : Going to the Hotel is around 1.5 hours from the airport , we had to drop off at 3 places before us. Coming back , was a direct 30 minute coach to the airport as we were the last people to be picked up . It was all very well organised with Easy Jet holidays. Bedrooms : I had a standard room with a King size bed , it was very comfortable and a small balcony at the back of the hotel. It was quiet and I was very happy there. The rooms were cleaned daily , with a bottle of water every day. The shower was amazing and they provide shampoo , conditioner and body wash. There is also a bath robe and slippers. The bathroom lacks a hook for your dressing gown and a toothbrush holder. The bedroom lacked storage space , drawers etc , but there were plenty of coat hangers and a hair dryer and I had to request an iron which was helpfully delivered to my room. The rooms have a free safe , easy to use. The swim up rooms looked lovely. But we didn't have one of those. But I think it's hit and miss as to whether you really get any sun. Pools : The main pool at the front we didn't use, it's lovely looking. But I found the other pool in the middle much more comfortable. Getting a bed could be a bit of an issue and the hotel didn't really have any clear cut guidelines on rules. One afternoon my towels got taken when I had gone for lunch , another day , no one touched any of the towels. There is no loud music , it's wonderful. The hotel itself is very elegant , calm , soothing decor. There were no children there it felt very peaceful and quiet. Just what I wanted , but perhaps a bit too quiet if you wanted a lively holiday . Food : The food was great. Breakfast was everything you could want. Fresh breads , hot breakfast, meats , veggies , fresh eggs and omelettes - but these aren't made to order. ( I know from other reviews that people were unhappy to find this ) The food is freshly cooked behind the stands and well looked after by the staff who check constantly that things are hot and clean. Big pancake & cereal , bar with nuts , seeds , peanut butter, honey, chocolate. And a huge array of fruit and loads more . It was magnificent. Lunch and dinner were also lovely , with authentically cooked things. Different dishes to try each night , with fresh cooked potatoes in different forms each night. They grow all their potatoes in Crete. I thought the dinners were wonderful , the salad and fruit bar were excellent , I don't eat desserts, but they all looked yummy! The staff can be a bit inattentive and sometimes you have to signal f