Gästanvändare
10 oktober 2024
This hotel was advertised by Tui as a de luxe complex of self indulging suites. So as a group of 3 couples, who holiday together every year, we booked and looked forward to our break. However, when we arrived, we were given one suite for all 6 of us. There was one tiny toilet, a small shower, a bedroom with small wardrobe. Another open plan bedroom up a mezzanine staircase with a small wardrobe and in the reception room a bed settee with a thin uncomfortable mattress. Nowhere to sit together, the balcony was tiny with 2 chairs. It was totally unsuitable for us and even the pool area was too small with few sunbeds for us all to sit together. So, we spent the next 24 hours asking TUI to be moved, but Tui wouldn’t move us, so we had to go out and find and pay for alternative accommodation, which we found at the Somnia Hotel. Tui are refusing to reimburse us anything. So I’m not saying that the Mystery is a poor hotel. For a couple it would be ideal and the staff were very nice. But it wasn’t what we thought we’d booked and is not suitable for a group of friends travelling together.
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