Gästanvändare
21 april 2024
While the location and the views of this hotel may be among the best on the island, our main takeaway unfortunately is that it’s not to be trusted. We had booked 5 nights in July last summer. When we returned to the hotel after our first day at the beach, our air conditioning had ceased to function. Late that evening, the staff managed to arrange for us to move to another hotel at the top of a steep hill where we could stay for two nights. We then had to move again since new guests would arrive. This second hotel was located right in the city center, and the only view from our room was towards an alley. In 40-degree heat, the afternoon and evening without air conditioning, including the late evening move, was not a very pleasant experience. Not knowing where to stay for the coming nights caused uncertainty and having to change hotels twice added a lot of stress. But above all, our key reason for choosing The Water was the location right by the sea - with the beautiful view and morning swims - and the hotels we were moved to simply did not offer the same experience. Since we did not receive the services we ordered, paid for, and looked forward to, we asked the hotel management for suitable economic compensation, and were promised that they would get back with a “tailored offer”. Despite having reached out several times since then, we still haven’t received an offer, and the last time they did not even bother to answer. Now, we recognise that things can go wrong and appreciate the staff’s efforts to find creative solutions in the moment. However, if you offer a service and for some reason don’t manage to deliver what was agreed, we also believe that it’s up to the hotel management to take responsibility for it.
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