Gästanvändare
17 november 2023
I don't know where to begin with this hotel. JUST DONT WASTE YOUR MONEY. I travel a lot with my family and can honestly say in the last 20 years this is the worst hotel I have stayed in. Luckily we were only there a few nights as we were Island hopping. On arrival we were given a room at the back on the kitchens in the staff quarters, we booked this bucket list holiday 18 months before. The room was not clean, the bathroom was dirty and the shower head holder was broken, there was dead mosquitos all over the room and air conditioning unit. the room was very dark due to being completely covered my uncut trees and plants. Our only window was overlooking a flat roof. A Cleaners trolley was in the Garden if i can call it that the whole time we were in this hotel which was next to stairs to a basement for staff with all furniture and old food left out. We spoke to reception on arrival and asked to be moved to be told there is nothing available. I had to insist they went back in to clean the room and they did reluctantly. The next day I insisted we move as my children were bitten to death as the mosquitos were already in this dirty room when we arrived. We did get moved to another room the next day after being told to vacate the dirty one and wait until 3pm, from 10am to check-in AGAIN, when we eventually got in it was better for seeing daylight and bearable however both locks on patio doors did not work, other families in the hotel also had this. The bed sheets in our new apartment had blood Staines on them. The pool was filthy and this was after the black dirt from around the edge was asked to be cleaned. The pool was full of dead wasps and the life guard just gave us the net to remove ourselves as he was too busy talking to his colleagues. Breakfast left a lot to be desired, basic, but the worst of it was that the staff in the restaurant was wearing gloves, but I saw one staff member stroke a stray cat and carry on in the same gloves. The worst of all of the above was the reception staff. The manager could not speak English so the reception staff who were broken English were a main issue, as they had attitude and did not want to help. I was told ' you have been given a new apartment why have you got an issue now?' on the day were we leaving (thankfully) we asked to keep the room for an extra 2 hours late checkout as a goodwill gesture but NO again. When i did check out i gave them back their blood stained sheets after another argument with reception staff. I will never recommend or go back to this awful hotel. We paid a lot for this as part of a package holiday. PLEASE DONT PUT YOURSELF OR YOUR CHILDREN THROUGH THIS.
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