Eleven by Warren Collection

Amazing service and accommodation was perfect thank you you

It was a beautiful and nice location. Service was exceptional.

在酒店住了三晚，除了第一天有提供兩瓶水以外，剩下兩天都不不再提供，詢問之後金髮的女前台態度很不好，甩臉子説衹能花錢買，後來又不耐煩地説是因為馬耳他旅遊規定第一天必須提供瓶裝水才被迫的，不可能再多給水的，全程在靠椅上比比畫畫，整個狀態不像是服務人員，到反而像是老闆在訓員工一樣。酒店大門需要密碼進入，也衹有她看到有人在門口不開鎖☹️不好的體驗☹️

第一次跑前台：給的門卡用不了。 第二次跑前台：門能進了，但沒有電。 第三次叫前台：空調調不了，衹能在前台控制，直到離開酒店也沒解鎖。晚上太冷，衹能把總閘拉了。 然後是房間內部： 1，沒有拖鞋，行，那起碼地拖乾淨，結果沒走幾步，襪子全黑了。 2，整個房間衹有廁所有一個小小的垃圾桶，而且還很難打開，尤其是大號時，是想讓我們用手開嗎？ 3，餐巾紙衹有廁所的捲紙。 最後越想越奇怪。前台表面上很客氣，甚至表示抱歉，但這個問題重重的房間不會是專門賣給中國人的吧？

This hotel is a 10 minute walk uphill from the Waterfront and the ferry. Reception and breakfast area resembles a school dormitory. The rooms are small and have absolutely no shelves or hanging space. There is not even a folding luggage rack. Lighting in the room is glaring wire covered naked bulbs. The bathroom is accessed by a heavy door on an industrial hinge that closes with a loud bang. There is nowhere in the bathroom to set down a toothbrush let alone ANY Toiletries. Rooftop bar is unattended. Rooftop pool looks like a half size shipping container. We booked and paid for 3 nights, and walked away after one. P.S lucky to find accommodation at the Waterfront hotel for the next two nights, where we were offered prosecco as we checked in, and greeted by a concierge that wanted us to know that she was there to help.

Best hotel I have stayed at. The staff was amazing, location I could not fault. Was great for getting around the island. So easy to hire a car and visit all the hidden locations. If you stay here you will not regret it. Malta is a stunning island - thank you Eleven for making this the best holiday I have had.