Gästanvändare
29 februari 2024
Just back from this hotel, (we have been going to this hotel for at least 13 years, and sometimes three times a year, This time maybe the last, to start with booked a family room as always, expected double and two singles, NO got two doubles and a sofa bed so no where to sit ,if i wanted a sofa bed i would have went to a b&b not a 4 star Hotel, anyway put up with it, Went down for a meal at the bar, WHAT a Disaster, Duty Manageress took our order (i might add she could have been a bit more pleasant ) got starter then waited for an hour for only two of our party to receive main, so said again to same person , who then brought the wrong food, so another wait, when food finally arrived it was disgusting full of grease and half cooked chips, i did make a complaint to the duty manageress in question but everyone else got the blame for it .If your charging four star extortionate prices you expect four star, not two star standards,(by the way food used to be good here)If it wasn't for the young staff like michael and his co workers the trip would have been a total disaster. Really disappointed with our stay as it cost a lot of money .
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