Holiday Inn Express London - Heathrow T5

Fiona the receptionist made our stay feel like we were at home, we stayed during the Fire at Heathrow Airport, Fiona the receptionist went over and beyond to ensure that had no added stress, she organised extra day efficiently & parking, Fiona’s professionalism & kindness were amazing. The Hotel was super clean, fresh decor/bedding/pillows/towels and the extras on request were super fast. All the staff were of the highest standards of professionalism. The stay also includes free delicious fresh English breakfast, also fresh fruit, cereal, yogurt and breakfast to go bag if you’re flights leave before breakfast. All rooms have complimentary tea/coffee and hairdryers. This is 5/6 stay here. There are bus stops outside the hotel take you either to Slough/Hounslow West tube station/bus station, M4 is two mins by car, and M25 15-20 mins drive. Central London by car 40 min drive. This should be a 5* star hotel based on service amenities alone.

Our room has a very strange smell, and we can smell smoke. The windows cannot be opened at all. There is no ventilation system, and the air conditioning is broken. Even without turning it on, the room is still very hot. We went to the reception to inquire about the situation, but their service attitude was extremely poor, and they were very unfriendly in their tone. The supervisor was the same. We have stayed at different Holiday Inns for five days, and this one is the worst and most unprofessional.

Good Hotel close to Heathrow.Large Carpark,but charge a bit steep at £16 a night.However the low room rates compensate a little for that. The rooms are large,with all the usual amenities,and serviced every day. The bonus is the free Breakfast,which is very welcome,and a bit surprising with the Room rates being so competitive. Also a decent restaurant,with reasonable prices. Overall,a good quality Hotel,at a very reasonable price,in a good location.