Gästanvändare
12 juli 2023
DO NOT STAY HERE! This was absolutely the worst hotel experience of my life. I work as a Supervisor at a luxury boutique hotel, and I know what the basic standards of service and quality should be. This hotel failed to meet any of them. My partner and I booked this hotel for 2 nights, intending to find a relaxing retreat while we were in the area for my grandmothers funeral. Boy we were mistaken. The first and one of the biggest issues happened as soon as we arrived. We booked one of their private cabins, and due to plane delays, arrived quite late at night. Once we arrived and received the keys, I quickly discovered that the cabin door DID NOT LOCK! indeed it didn't even latch- it simply pushed open without even turning the knob. (I wouldn't have stayed there at all, but I was exhausted and didn't want to try to find another hotel at 1:30am) We slept with our suitcase in front of the door for a semblance of security. 2nd MAJOR issue- there was NO hot water for the shower. NONE! We allowed the water to run for a bit, as I know sometimes water can take a bit to heat up, but in the time it took my partner and I both to shower, it was still freezing cold. 3rd issue- the AC was quite loud, and though it was running when we arrived, all the cabin windows had been left open, rendering it almost useless. The linoleum floor was peeling up in the bathroom, the trashcan had not been emptied from previous guests, and I have zero faith that there were clean sheets on the bed. Also the fire extinguisher was several years out of date- yet another safety hazard. In the morning after very poor sleep, we went to check out, as there was no way I was spending another night in that place. The folks at the desk did not care at all what we had to say, and did not do anything to try to make it right. There was a half-hearted apology, and then an offer for a free dinner in their restaurant after being told they don't offer refunds. After seeing the condition of the room, there was absolutely no way that I would ever eat there. Also after the quantity of the issues, a free dinner is simply insulting. Then, shortly after arriving home, my partners bank card was hacked, and after reading other reviews, I see that this is a common and recurring issue after staying at this hotel. In short, this "hotel" is nothing but a scam, and it is run with a complete lack of care for their facilities or their guests. BUYER BEWARE! We would have been better off sleeping in our car.
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