Gästanvändare
27 juni 2024
We booked online and paid $550.00 for two rooms for one night. At $275.00 a night, in Snowmass, it never occurred to us that it would resemble a Motel 6. The carpets smelled, there was no air conditioning (you couldn't even open the windows for air, because there were no screens on the windows), there were ants in the sink and a dead bug in the bathroom. After taking two elevators and walking around the hallways to our room with luggage at 10:00 pm, we had to reverse our steps to walk a block to their "sister" hotel in order to speak with someone. They was no one at the front desk at our hotel, and their sister hotel did not answer the phone. The sister hotel, The Viewline, was a beautiful hotel and more along the lines of what we thought we were getting. Fortunately, they gave us two rooms at this hotel as there was no way we were sleeping in that disgusting room at the Snowmass Inn. How do they charge $275 for terrible room, and $179 a night at the Viewline? I sent an email to the Snowmass Inn after our stay and have yet to hear back from them. While I am happy they resolved the issue, it was terribly inconvenient and at the end of the day, we spent almost $100 more per room than we would have had we booked at the Viewline. We never imagined that a hotel in Snowmass Village would be so substandard.
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