Toya Sun Palace Resort & Spa

Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant. The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy. This is a place to visit once, and not go back. There are others along the lake that are worth trying out.

The room is too old and cleanliness is not good. But the onsen is amazing. Breakfast and dinner buffet are quite good. And it is close to the rusutsu ski resort, only 40 mind driving for snowboarding.

The air conditioning and ventilation system in the room at this Lake Tōya hotel were both less than ideal. The bathroom hygiene was quite concerning, and the quality of both breakfast and dinner was also disappointing. That said, the hot spring bath, the surrounding cherry blossoms, and the scenic views of the lake and mountains were all quite pleasant. In May, a distant view of the snow-covered Mount Yōtei could still be faintly seen. Regarding the poor ventilation and lack of bedding items, I had to lodge two complaints with the front desk before a slight improvement was made. Other hygiene issues in the room (see photos below) could not be resolved by the hotel staff. On a positive note, the hotel does offer a complimentary shuttle service to and from Sapporo (each trip takes approximately 2.5 hours). In conclusion, I believe this unpleasant hotel experience may not be unique to me, and I sincerely hope that the hotel management will take thorough steps to improve and maintain a good reputation. 日文翻譯（丁寧な表現）： この洞爺湖のホテルでは、客室の空調および換気システムがあまり理想的とは言えませんでした。バスルームの衛生状態は非常に気になるもので、朝食と夕食の質も満足できるものではありませんでした。しかし、温泉の湯船や周囲の桜、湖と山々の景色は素晴らしく、5月にもかかわらず、雪をかぶった羊蹄山の遠景をかすかに見ることができました。室内の換気や清潔さ、寝具の不足に関しては、フロントに2度申し出たことでようやく多少の改善が見られましたが、他の衛生面の問題（下記の写真参照）については、スタッフの方でも解決することができませんでした。良い点としては、札幌との間に無料の往復シャトルバスサービスが提供されており（片道約2.5時間）、これは便利でした。総じて、今回の不満の残る宿泊体験は私個人に限ったことではないと思われ、ホテルの関係者にはぜひ抜本的な改善を図っていただき、良い評判の維持に努めていただきたいと願っております。