Toya Sun Palace Resort & Spa

The hotel provides free shuttle service from Sapporo. There is a bus stop near the hotel. It provides a travel option for traveller who does not drive. The hotel is a bit okd. But the onsen is great. It has great view and with good onsen pools option. We could watch firwork from our room. The breakfast and dinners are delicious. Only disappointment is : restaurant was smoky due to bbq of prawn within the restaurant without proper ventilation. Overall, the experience is good. Thank you.

Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant. The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy. This is a place to visit once, and not go back. There are others along the lake that are worth trying out.

The room is too old and cleanliness is not good. But the onsen is amazing. Breakfast and dinner buffet are quite good. And it is close to the rusutsu ski resort, only 40 mind driving for snowboarding.