Gästanvändare
30 november 2024
Really bad experience. When we arrived the “parking” in front of the hotel was full even tho we had reservation for 14people, they had somekind of a “party” at the 19th floor and when we asked were to park the people at the reception just said “i dont know”. Upon our arival there were 3 people behind the reception one was working and two women were just chatting when we wanted to ask for parking or even when we said hello, they didnt even look at us… that some “welcome”… very rude and unprofessional in my opinion. The other guy was nice enough, he said that he’ll call us when the parking gets empty when the guests from the party leave, long story short, we didnt get the call. When we finally got parking it is 75bgl for 3 nights, so much for “parking included”. To sum up if u want to have pleasent trip to sofia and feel respected enough to at least be greeted upon entering the hotel, maybe chose any other hotel.
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