B1 Boutique Hotel Sofia

Scortesia, incompetenza, mancanza di professionalità e menefreghismo verso il cliente sono le parole d'ordine di questo hotel terribile. All'arrivo in serata mi hanno imposto di attendere nella reception che arrivasse sul loro computer la conferma da trip.con della prenotazione.... anche tutta la notte se fosse stato necessario. Questo nonostante avessi già fornito il numero di prenotazione arrivato sul mio smartphone e avessero già visto il messaggio della mia banca del pagamento eseguito....INCOMPETENTI. Dopo una attesa per fortuna non lunghissima (grazie a trip.com che ha inviato subito la conferma sul loro computer), finalmente mi hanno dato una camera. Sorpresa, nella tazza del water scorreva acqua a fiumi ed ho dovuto chiudere il rubinetto generale. Sporco un po' ovunque nel bagno e il letto era rifatto con lenzuola corte tant'è che si vedeva il materasso.... Sconsigliatissimo per chiunque non voglia avere a che fare con la stupidità umana e con la sporcizia... PS Quando ho avvisato dei problemi in camera, il ragazzo alla reception mi ha risposto dicendomi CHE IO DOVEVO AVVISARE il giorno dopo il suo collega dei vari problemi trovati 😱😱😱. Incredibile, mai avuto a che fare con hotel così incompetenti in vita mia....

附近有地鐵站，巴士站，電車站，交通方便，總台員工熱心，臨走前付了20Lv 小費呢！

We spent two nights at this hotel. Good location; very close to the metro station. Staff was very cooperative when we faced an issue and had to change rooms twice. Room was spacious and clean. Breakfast had good options. Free parking was very convenient.

Horrible. Please, avoid this place. Should be called: can’t be bothered. Upon arrival - elevator not working. Been handled a keys by receptionist and told that we have room on the 4th floor (my older mother, two years old and myslef). Only because I asked, they helped us with big suitcase (as we had hands full of stuff). And room itself was overheated:( not possible to open the window!!! And not possible to switch the heating off!! Also not possible to lower temperature by air conditioning!! Stuff downstairs couldn’t care less. First night my daughter was waking up every half and hour and I didn’t sleep, I was keep opening room door to the corridor to have some fresh air! I complained so they told me that we can move to another room next night (where windows can be open). And we had to move ourself - was told to bring our belongings downstairs and was sitting in the reception all day (while we were out) and nobody cared to move it. After all the hustle we entered new room and again all windows shut, heating on full!! Outside over 20 degrees. We slept with windows open and heating was running. Absolutely unpleasant stay. Hotels looks like run by bunch of teenagers and manager who obviously doesn’t give a monkey about guests. Only one good point can be clean room but it’s not enough to sleep. Please, do not stay there!

The hotel is located just several minutes away from the main train and bus stations. Rooms are large and double bed is huge. Some elements in the room might be impractical for some people but certainly not disastrous (basically a wet room and not a shower with curtains, low bed and sofa, huge windows that can open just a little bit) but overall it's a very good value and we are glad for staying there in spite of negative reviews. Receptionists in both shifts were friendly and helpful. We stayed in two rooms: the room overlooking the boulevard with trams might be noisy for some people while the other room, facing the backyard of the hotel, was perfectly calm. The access to the city center is easy, either on foot or using public transport.

STAY AWAY FROM THIS NIGHTMARE OF A "HOTEL". You will regret going there as they do not live up to promises of refunding you despite several promises to do so. Further there are bugs in the room and it is very unhealthy to stay there for just one night. Not healthy room for people who have difficulties breathing normally. NEVER GO THERE it's and not Clean!!!!!!!!!!!!!!!